honestly, if you wish to have euqal chances you should play a commercial game and not a “free2play” mmo because these games live from ingame purchases. There are lot of alternative games browser and client apps that offer the same chances for all players. Feel free to change the game.
Still I do feel support and bugfixing is awfully bad here at R2. And it does feel like the only concern is sellinmg gems. Yet as far as I’m concerend Kong does not force me to play this game for my account so Im guessing neither anyone of you is.