Recent posts by synapticon on Kongregate

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Topic: Global Assault: General / [VC] Think before you spend

Originally posted by mnblkjgg:

Haha.

When I try to solve it privately, all I get is “Umm nah…but thanks for playing Global Assault!”

When I take this issue public

Typical Synapse, running damage control. I understand your needs for a policy to avoid people abusing the system, but I’ve told you guys many times that I’m a serious player, I’ve been a long time paying customer. I have also been a Decepticon officer for most of this year. A little bit of underwriting could have shown you that I’m not here to abuse the system but instead, you guys preferred to milk all the money and goodwill out of your players. Well guess what, the Hearthstone ship has sailed and looking at the screenshot above, sounds like some of your ex-heavy spenders are on board too.

P.S. Shoutout to norbit1, I’ll definitely let you know when I’m ready!

I apologize that this caused trouble for you, and that it took a while for us to update our policy here. It’s absolutely damage control – we made a mistake and are trying to resolve it after the fact. Your support and feedback has been helpful and will hopefully improve our service policy for players in the future. And for what it’s worth, Hearthstone is pretty awesome. Hope you still stick around in GA, but enjoy either way!

 
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Topic: Global Assault: General / [VC] Think before you spend

Originally posted by candy7man747:

I don’t understand why it is so hard to resolve this. Obviously mnb was going for the vanguard, obviously he had purchased the vc and spent it – (you should be able to audit this on your end synap). Why don’t you just calculate how many more units they where left, have mnb purchase enough vc to cover those units (60vc per pull), retract the vc, and credit him with the remainder of the units of the box. This would basically mean he bought out the box once.

But if you truly did care about customer support, for the trouble that a high paying player has gone through and as a token of customer appreciation retract a lower amount of vc from his account.

As stated above, we have reached out to the OP to discuss a possible resolution and we have updated our policy based on the helpful feedback here. It is up to them if they’re still interested or not.

 
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Topic: Global Assault: General / [VC] Think before you spend

Fair points. We are reaching back out to mnblkjgg via support and will be updating our support policy based on the feedback here. Thank you for your responses!

 
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Topic: Global Assault: General / [VC] Think before you spend

Seriously, we’re looking for feedback on the support policy here. What’s a fair response to this that doesn’t lead players to requesting refunds on all box pulls?

 
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Topic: Global Assault: General / [To Community] What quality of life improvements would you most like to see?

After reviewing the notes, here are the following suggestions we will be immediately adding to our development roadmap. We are just finishing up our next client, so these will likely make it into v22. Expect many of these changes within a few weeks:

1. Allow an alternative option for unlocking map regions in the event someone misses one or more limited-time campaigns corresponding to those regions.
2. Add a confirmation for the “Leave” button on the guild overview, to reduce the likelihood of someone accidentally leaving a guild.
3. Add officer functionality to guilds, so that leaders can appoint others with recruiting and/or kicking capabilities without relinquishing final authority when offline.
4. Add clearer indications of the 5k scrap cap and turn 50 limit on battle length, since many players seem to be unaware of these until they encounter them under adverse circumstances.
7. Add a 5x, 10x, and/or 25x buy option for basic crates in the store
8. Add a skip button and/or an option to disable animations, in order to speed up individual battles.
Various Guild Chat improvements
11. Add a summary on the map screen of how many scans, bounties, and/or (when applicable) war opponents currently occupy the map, possibly beneath the “next target” timer in the upper right corner.
15. For leaders, move the “Kick” and “Promote” buttons further apart and/or add clearer confirmation before finalizing the decision, to reduce the likelihood of accidentally kicking an intended new leader or accidentally promoting an inactive player.
16. Add a bulk scrap option for t2 units.
19. Display bounty points earned on the victory screen after defeating a BH rival.

Thanks again for the great feedback guys!

 
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Topic: Global Assault: General / [To Community] What quality of life improvements would you most like to see?

Thank you camel for putting this together, and thank you to everyone who has added their feedback here. Rudgutter and I will be responding tomorrow with our plan for improvements based on the suggestions laid out here. Most of these are very doable. You guys kick ass!

 
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Topic: Tyrant Unleashed: General / [Dev] Updated PVP proposal 7/8/2015

Originally posted by garkav:

Thank you for your reply but in what way is it now magnified as all players are now on an equal recharge time. Elite pack allowed for an extended period of downtime next to those who had not purchased it. So in what way is it still as valuable unless you are carrying that added recharge time across into the new update.

Originally posted by synapticon:

Our view is that the elite pack is just as valuable as it’s always been. It still offers you more flexibility in your playtime – it’s just now the flexibility has been magnified.

Stamina recharge time was never affected by the elite pack. Players have 10 stamina without it, and 20 stamina with it. With a 5 minute recharge, players without the elite pack recharge fully every 50 minutes, and players with it recharge every 1 hour 40 minutes.
With the 15 minute recharge, players without the elite pack recharge fully every 2 hours 30 minutes, and players with it recharge every 5 hours.

 
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Topic: Tyrant Unleashed: General / [Dev] Updated PVP proposal 7/8/2015

Originally posted by garkav:

How is it just as valuable if only a percentage of players purchased it to gain an advantage over others and now all players are back on level pegging. Why should those who paid for a product or perk be back to square one having paid for it??

Originally posted by Syrialia:
Originally posted by Brewster47:
Originally posted by Mplisko:

+1 however….
What about those who bought Elite Pack? When I purchased that it took my PvP check in from every 50 minutes to every 1 hour and 40 minutes (basically 2 hours). Now I can check every 2 hours and 30 minutes without having purchased the Elite Pack! I in no way am against the proposal just saying it kind of defeated the point of Elite Pack. This changes the Elite Pack into a glorified SP/WB crate.


I bought it. Its just a donation now but who cares. Join the festivities :-D


You can check in every 5h now with it (sleep? work? girlfriend? Plenty other reasons not to check the phone every 2 hours). Besides the huge amount of Card space and SP cap increase, +50 mission energy and everything else that came with it.


It’s just as valuable as it has ever been imo.

Players with the elite pack still have an extended stamina pool. This is not changing.

 
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Topic: Tyrant Unleashed: General / [Dev] Updated PVP proposal 7/8/2015

Our view is that the elite pack is just as valuable as it’s always been. It still offers you more flexibility in your playtime – it’s just now the flexibility has been magnified.

 
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Topic: Global Assault: General / (To Devs) issue with battleground effect.?.

Originally posted by LFire2312:

Bump… please address this issue.

If this is happening it’s definitely a bug. We’ll fix this ASAP tomorrow morning if we can reproduce the issue. Thanks for the report!

 
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Topic: Global Assault: General / [To Devs] WOW! REALLY? P2W T9 UNITS? WTF? GG DEVS GG!

Bah :p

 
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Topic: Global Assault: General / [Dev] World on Fire event

Originally posted by lol0lo:

Can we expect more PvE missions (permanent and limited time ones like this one) given that PvP will no loger cause health to play and raid is the only PvE content for end game players?

We’ll probably focus on additional Raid content, at least for now. However if this event goes well we can do more of these too!

 
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Topic: Global Assault: General / [Dev] World on Fire event

Originally posted by mnblkjgg:
Originally posted by 4variel:

wow incendiary +50% sounds awefull. Would not a +2, basically, be preferable? +50% seems really crazy strong.

Better start upgrading that ember firefly of yours.

Question @synapticon:
incendiary math: 5 × 1.5 = 8?
(rounding)

We are currently rounding up on the playtesting internally. These numbers may change.

 
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Topic: Tyrant Unleashed: General / [Dev] Bans for Botting & Account Sharing

Originally posted by validname1:

That was an earlier statement. Wasn’t the recent one on Thursday and a three day ban (from Brawl)?

This was more recent: http://www.kongregate.com/forums/2468-general/topics/494641-dev-botting-account-sharing

I don’t think we should hold Devs to the letter for everything they said, or they’ll stop communicating with us in fear of causing an uproar by the slightest deviation. I’d rather they communicate more, generally follow a path, and roll with it.

The weeklong bans will most likely come after the three day bans rolling out this weekend. You were right – yesterday’s wave was basically a warning shot. The followup waves will not be.

 
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Topic: Global Assault: General / [Dev] World on Fire event

-We’re currently playtesting Incendiary +50% as the battleground effect.
-The new campaign will have some easier stages and some very difficult stages. We’re looking to make this event exciting for a wide range of players.

 
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Topic: Global Assault: General / [Dev] World on Fire event

Starting this Friday May 15th through Friday May 29th, we will be running a new, two-week long event – the World on Fire!

Throughout the duration of the event, the “World on Fire” battleground effect will be active, which enhances the effects of the Incendiary skill. This battleground effect will affect missions, Raids, AND rival battles! This event will also introduce a new limited time PvE campaign with exclusive new equipment and special rewards!

More details will follow shortly. Prepare for your world to be set on fire!

 
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Topic: Global Assault: General / [To Devs] wtf... only 2 people stay in ember?

This looks like a bug. We’ll check it out.

 
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Topic: Global Assault: General / [Dev] Matchmaking changes and Upcoming PvP update

Originally posted by spiderman7777:

1 scan per hour sounds like a slowdown of an already slow game i know my vote dont count but i vote no

Yep, it sounds like many players are hoping for ~30 minute rival respawns. This sounds pretty reasonable – we’re considering this right now.

 
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Topic: Global Assault: General / [Dev] Upcoming League Changes

Originally posted by candy7man747:

Wondering the same thing.

After reading through numerous posts indicating concerns, we have decided to postpone this update. While we think that these will be significant improvements, we also think that these changes will be most effective coinciding with PvP changes we’ve outlined here:
http://www.kongregate.com/forums/4496-general/topics/494626-dev-matchmaking-changes-and-upcoming-pvp-update

We anticipate these changes to go up with the release of Client v19, which should be in approximately two weeks.

 
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Topic: Global Assault: General / [Dev] Matchmaking changes and Upcoming PvP update

Originally posted by snr3:

Personally i dont see why would u reduce ammount of spawns at all. If u want to remove HP loss from pvp do it but no mather if we do 96 or 24 or 200 fights the outcome will still stay same since u said u will change the ammount of credits/scraps to give us same reward for pvp…

96 battles a day just feels like way too much for a daily requirement. We will consider changing the spawn rate to 30 minutes rather than 60 minutes.

 
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Topic: Tyrant Unleashed: General / [Dev] Botting/account sharing

The first step of our policing system is ready. We’ll be monitoring activity during this weekend, including the Conquest event.

-On Monday May 11th, we’ll be issuing a wave of 24-hour bans for any players using scripts or botting as a warning.
-Any continued violation of these rules will result in a wave of 72 hour bans on Thursday, May 14th, which will last for the majority of the Brawl event.

 
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Topic: Global Assault: General / [Dev] Matchmaking changes and Upcoming PvP update

We will be rolling back the matchmaking changes during the next server update in about 5-15 minutes.

 
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Topic: Global Assault: General / [Dev] Matchmaking changes and Upcoming PvP update

Originally posted by abider74:

So youre cutting pvp rate to 1/4… thats where the majority of scrap cred income comes from, so are you multiplying payout x 4????

From the post:
“-PvP battle resources (credits/sp) will be increased slightly. We are still working out the numbers, but our goal is that the credits/SP daily income will remain approximately the same.”

Note that this will almost certainly be less than a 4x multiplier, because players will be engaging in a lot more PvP without any squad damage.

 
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Topic: Global Assault: General / [Dev] Guilds API

We will be releasing an update within an hour or so that will enable Kongregate’s awesome Guild API, adding on-site forums and chat for the Guilds.

Please let us know if you encounter any problems. Feedback would be great!

 
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Topic: Global Assault: General / [Dev] Matchmaking changes and Upcoming PvP update

Originally posted by mnblkjgg:

Thank you! This is fantastic to hear. One thing I’m slightly worried about is decreased gaming time, I’m assuming even with increased PvE missions that overall playtime will decrease with 25% the pvp battles now. Some people (like me), like to have battles a couple times an hour.

One other thing is, v18 is constantly crashing on mobile, is there a plan to look into that?

During events the # of PvP battles will approximately double. If things feel too sluggish, we can revisit adding additional content at that time.

Which device are you seeing crashes on? We did not notice a big uptick in crashes but will work on this ASAP with any details you provide. Thanks!