Recent posts by synapticon on Kongregate

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Topic: General Tyrant Discussion / DEVs WILL SPEAK

Repipsing darkfang. We thought we gave them to you weeks ago but you either sold them or we had the wrong ID for some reason.

 
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Topic: General Tyrant Discussion / DEVs WILL SPEAK

Originally posted by darkfang77:

can i get my pips back? or at least make an event with pips in it to make up for all the players?

You sure you don’t have two in your inventory?

 
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Topic: General / [Dev] Refund concerns

Originally posted by Burgmiester360:
Originally posted by synapticon:
Originally posted by anarchychild666:

They want keep us in the dark now , what good reason for this ?

You’re right – we are the central part of a conspiracy to defraud ourselves from payments. YOU FOUND US OUT.

Not sure sarcasm is going to get you anywhere

A simple joke to demonstrate how nonsense it is to claim we are somehow trying to cover this up.

 
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Topic: General / [Dev] Refund concerns

Originally posted by anarchychild666:

They want keep us in the dark now , what good reason for this ?

You’re right – we are the central part of a conspiracy to defraud ourselves from payments. YOU FOUND US OUT.

 
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Topic: General / [Dev] Refund concerns

Originally posted by tyreless:

If something comes of the accusations will you give us at least the total number of individuals involved, and maybe the approximate amount of monies involved?

If/when we’re able to get specifics, yes, I hope to give a broad summary.

 
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Topic: General Tyrant Discussion / DEVs WILL SPEAK

Originally posted by SeanDougherty86:

Would devs consider allowing the players to design the next pack?

Clearly you are busy. We would literally do all the work for free and give you an XML to copy/paste for a new pack to release. We would just need to borrow some art from TU.

We in the community have our differences, but something most of us can agree on is that we want what is best for the game.

I would be open to trying some community designed cards. If you want to get that thread started, I can give you guys some feedback on it. No promises but I agree that it could be fun.

 
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Topic: General / [Dev] Refund concerns

We’re not releasing names of players suspected of exploits. There’s no point in asking us to do that.

 
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Topic: General Tyrant Discussion / DEVs WILL SPEAK

Originally posted by pablow919:

synapticoin makes one post, apologizes, and then ignores. lather rinse repeat

I’m still reading it.

 
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Topic: General Tyrant Discussion / DEVs WILL SPEAK

You guys are so annoying sometimes :)

But seriously, I apologize for the lack of communication again, for whatever that’s worth. (no this does not count as my promised post.)

 
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Topic: General / [Dev] Refund concerns

Originally posted by Shadowhopeful:
Originally posted by synapticon:
Originally posted by oematoema:

Wow you’re fast…

WMT update?

Do not post here about WMT. This is the Tyrant Unleashed forums.

Are you simply going to pretend WMT doesn’t exist then? I can appreciate the effort you put into TU, you get far more money, but you’re not doing your reputation any favours.

I can give WMT an update post at the end of the week. However, continued posting on here about WMT until then will be treated as harassment of our players, especially with this coming off as spam in the middle of a thread where we are actively trying to help the community.

 
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Topic: General / [Dev] Refund concerns

Originally posted by nis_stalker:

Nipsicle, do you understand you’ve just confirmed in your post that Apple refund was used this spring? Your statement “it was before TC, meta has changed” doesn’t change anything.


Also, it is really fun to read about “hard work and dedication” after you bumped each other in the first brawl to get higher positions. You can’t deny this. Even your precious leader admitted this thing later on this forum.


Synapticon, we still didn’t get a clear statement from you regarding previous issue about support abusing. How many players were affected, how many cards have been removed, what guilds participated…nothing. You just ignore all questions about this issue. Why do you expect we gonna trust you this time? It’s not an offense, just a question. You refuse to give us names of players that used this trick to get free cards. Literally you can wait some time and then write “it is done, guys, don’t worry!”

We can’t/won’t give out the names of individuals who have been banned/punished. What we can do is keep you updated with process changes and any information we get from the app stores about their refund policy. Like I said before, we’ve reached out for more information and are waiting for a response. These are hundred billion dollar companies, so we don’t have their CEO’s phone numbers on speed dial. We are working as fast and methodically as we can.

 
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Topic: General / [Dev] Refund concerns

Originally posted by oematoema:

Wow you’re fast…

WMT update?

Do not post here about WMT. This is the Tyrant Unleashed forums.

 
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Topic: General / [Dev] Refund concerns

Originally posted by del1214832:
Originally posted by synapticon:

If you want to specify individuals you believe to be using exploits, send it to us directly via the support system. We will not tolerate ANY individuals being called out publicly on the forums.

does that mean if some people (IF:P) get ban for obvious cheated refunds you will never state the names?
which means nobody can track if u done anything about the issue?

We will not publish a list of banned accounts for the purpose of public shaming, no.

 
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Topic: General / [Dev] Refund concerns

Originally posted by Shadowhopeful:

With all due respect, we’re talking about an issue that was not only raised months ago, but one that the devs should’ve kept in mind when they built this game for the mobile environment. However, the most likely reason they have been so slow to get this checked is because of any of the following reasons.

1. Pure negligence, they weren’t aware of the issue and didn’t bother checking the forums properly.
2. Pure negligence, they don’t care what happens as long as the money keeps coming in. As Apple and Google are performing the refunds it seems odd that Synapse is so slow on the ball unless they are not footing the bill for the refunds, and therefore their revenue wouldn’t be affected until this was brought to light to a large audience, which would then cause legitimate whales to stop funding the game.
3. Pure negligence, they noticed this probably losing money due to the refunds, but on a small scale, and didn’t think to investigate or implement measures designed to prevent such abuses.

Removal of this post constitutes a failure to explain why this issue was not investigated on multiple separate occasions in the past when it was brought up, and also a failure on Synapse Games behalf to properly address the concerns of their players, for the fourth (fifth?) game in a row, instead simply dodging the issue at hand and showing just how bad their customer service is.

Shadow, a lot of your posts are totally valid, but this one is just way off the mark. You’re arguing that we should never have developed a mobile game because Apple and Google’s refund policies are somewhat blackbox and subject to change?! You’re claiming pure negligence on our part when you have no idea what the communication with the app stores is like. Have you developed a mobile game before? Do you have experience working with Apple and Google directly on in-app purchases?

And claiming that we have failed to address community concerns is completely off-base. Plenty of new features and content has been heavily shaped by feedback on this forum- feel free to look around or ask other players for confirmation.

Shadow, keep up the constructive critical posts you normally make. This is not one of them.

 
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Topic: General / [Dev] Refund concerns

Originally posted by Cipherben:

Synapticon, when is your next UPDATE?

I said before, we’ve reached out to both Apple and Google to get more details. It’s going to take a lot more than an hour or two for them to respond.

 
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Topic: General / [Dev] Refund concerns

Originally posted by lollerskater:
Originally posted by synapticon:
Originally posted by lollerskater:

can you post the link again?

https://tyrantunleashed.zendesk.com/hc/en-us/requests/new

thanks. also how exactly do i post picture messages into the ticket?

I think you have to upload them to some image hosting site and send us the link.

 
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Topic: General / [Dev] Refund concerns

Originally posted by lollerskater:

can you post the link again?

https://tyrantunleashed.zendesk.com/hc/en-us/requests/new

 
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Topic: General / [Dev] Refund concerns

Originally posted by lollerskater:

guess i’ll try this again.

there was a player in CD who came up with the refund exploit and used it often. many of the members were intrigued by this process and asked him for all of the details about it. this was after we had come in 1st place, and wanted to continue our reign as the champs. most of the players were legit and opposed this idea however there were some who i believe gave in to the exploit. OL also knew about this exploit for a long time and im sure the promise of free boxes enticed a few of their members as well

Send us a support ticket with any evidence you have of this. Thank you.

 
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Topic: General / [Dev] Refund concerns

Originally posted by Unuoctium:

Innocent until proven guilty

Is there anything in particular that we the players can do to help out you and your team?

Right now, just give us time. We’re contacting both Google and Apple to get more specifics about their refund policies and any additional details. We’ll be working with them to help identify any potential patterns in refunds. They are obviously big companies, so I expect it to take a while to get a useful response, but I’ll relay everything we find out along with any additional info.

 
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Topic: General / [Dev] Refund concerns

Originally posted by anarchychild666:

Why not if these individuals are dirty i see no harm in throwing there name in the mud this is bullshit , besides a name gets mentioned u lock , they dont need to be protected , dont matter hopfully you guys do band these individuals got a good feeling that there will be alot vacancy in those top guilds…. Hopefully u can get this done before war so rest of the honest players dont have to play with the cheaters

Naming a person doesn’t make them guilty, right? We need to investigate this to see where its happening.

 
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Topic: General / [Dev] Refund concerns

Originally posted by Shieru:

Does this include people ripped off due to your bugs?

If you experienced a bug, create a separate thread and/or a support ticket and we will resolve it.

 
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Topic: General / [Dev] Refund concerns

If you want to specify individuals you believe to be using exploits, send it to us directly via the support system. We will not tolerate ANY individuals being called out publicly on the forums.

 
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Topic: General / [Dev] Refund concerns

Originally posted by nis_stalker:

Thanks for your efforts!

And thank you for understanding/giving us time to find out more.

 
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Topic: General / Petition for Permban for cheaters

Please keep this conversation centralized on our thread here:
http://www.kongregate.com/forums/2468-general/topics/420423-dev-refund-concerns

 
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Topic: General / [Continued] The true story about the refund abuse

Thank you for the thread Deregas. We’re trying to keep this conversation centralized here:
http://www.kongregate.com/forums/2468-general/topics/420423-dev-refund-concerns

As Deregas said, please be respectful. Anything else will get threads/posts shut down by the moderators here.