Recent posts by Spicyhorse on Kongregate

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Topic: The Gate / New Island Event Format: Total Cheap Money Sucking Tactics - Full Thumbs Down on it

Originally posted by SaoNicolauP:
Originally posted by Spicyhorse:
Originally posted by goldzilla89:

why don’t you actually reply to the main issue here spicy….

If you could, please, state the main issue in the form of a question? Let us know exactly what you’d like answered that is not covered by the two previous posts we’ve made. Thank you.

Main issue is simple:

The removal of previews regular EP prises, namely the second joker wich a was a main atractive for new players getting into the game.

Plus the unrealistic 100k ep for the 50 shards, wich was in chat calculated in like 5 minuts by players to be impossible to be acheaved by people in a regular situaction (regular, means having a live, like work, school, family, sexual partners, a few hours to sleep, eat, take a dump etc).

Hard is one thing, unrealistic is another thing.

Sao,
Removal of Joker – these things change. Sometimes Jokers are offered, sometimes they are not. Over the history of events we’ve run in the past, this has been the case. Whenever we remove Jokers, there’s an outcry. Then Jokers come back after a while. All we can do here is ask you to be patient. Jokers will be back!

100k EP for the current event has been explained in the previous post. Please let us know if you have a question beyond this.

 
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Topic: The Gate / New Island Event Format: Total Cheap Money Sucking Tactics - Full Thumbs Down on it

Originally posted by goldzilla89:

why don’t you actually reply to the main issue here spicy….

If you could, please, state the main issue in the form of a question? Let us know exactly what you’d like answered that is not covered by the two previous posts we’ve made. Thank you.

 
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Topic: The Gate / New Island Event Format: Total Cheap Money Sucking Tactics - Full Thumbs Down on it

Originally posted by ndowd:

Yeah, Spicyhorse’s forum presence has been the most disdainful, snarky presence I have ever seen from a developer. It’s extremely unprofessional, and doesn’t give me much hope that they have any concerns beyond milking the $$$$. As a counterpoint, consider Synapticon’s forum presence (Tyrant Unleashed). They are always extremely professional and courteous even when fans are downright rude. Spicyhorse is unprofessional and dismissive, even when the fans are polite.

Sorry if you feel this way. While we do strive to be as kind and professional as possible, we also do not appreciate seeing our CS staff abused or our intentions skewed. Are we snarky, yes? Do we aim to be intentionally rude or dismissive, no. If you find that one of our reps is being insulting, threatening, or rude, please report them: http://support.spicyhorse.com Such reports are taken seriously and fully investigated.

Then again, if you start off an interaction being rude or dishonest, please don’t expect us to smile and give you a hug. Respect is a two way street.

 
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Topic: The Gate / New Island Event Format: Total Cheap Money Sucking Tactics - Full Thumbs Down on it

Hey guys,
We always appreciate your feedback and we are listening. Please keep in mind that this is a new way for us to tune events. This new tuning is based on feedback from community. Previously, we dropped shards on a % basis. A lot of players complained about the % chance being “broken,” even though we repeatedly pulled the numbers and confirmed that everything was working alright. (Full disclosure: There was one week where we found – through working with the community – that there was a bug in the % drop system. That was fixed and we moved on).

This new system is meant to test an idea – by removing the chance of drops and replacing it with a system that guarantees drops based on points. Now, the question is – is 100,000 points too much? We do not know yet, but as always, we WILL review the data after the event, and make changes as necessary. Your feedback during the event will be taken into account. If 100k is too much, then we will lower it.

When we do testing like this, we usually “start high and work our way lower.” In other words, it’s easier for us to start with 100,000 points, and eventually settle on a lower number, vs. starting low and constantly raising the value. Please, try to keep in mind that this tuning is for this week, and that based on the data, the tuning for next week will be different!

If you would like to submit feedback or bugs to us directly, please use our official channel:

http://support.spicyhorse.com

Thank you!

 
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Topic: The Gate / new event bull@#$!

Since no one really responds well to threats, how about this instead:

http://support.spicyhorse.com

Use our official Support Channel to send us feedback and suggestions. We do listen, and we do care. And yes, we are seeing a lot of push-back on the current event tuning, which translates to thinking about how we tune future events. What we cannot do is change this event’s tuning mid-stream. Hope you understand.

 
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Topic: The Gate / Suggestion - Marketplace

Caf_Redsky,
Thank you for the well-presented outline on a marketplace/trading system. Please understand that the chance we’ll be able to add something like this to the game (anything related to trading) is about 0.0000001%. In other words, it’s just not going to happen. There are a lot of reasons why, but the main issues are our inability to design a system that maintains the integrity of the in-game economy and the limited resources (time/money/people) our team has to put towards something like this.

We appreciate your understanding.

 
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Topic: The Gate / Shortcut evos

Yeah, the shortcut still works and to the best of our knowledge, there’s no difference in the stats of the cards when using either evolving method.

 
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Topic: The Gate / Isla Mare Question

We ran an analysis on Isla Mare to find out why some people are reporting they are unable to get through it. That analysis revealed that 90% of people get through it no problem. There’s a nice progression curve throughout – just as designed. When we examine accounts from people who report problems, we usually find problems with how they evolved their cards or how they use their combat deck. If you want to have some feedback on this, submit a support ticket:

http://support.spicyhorse.com

Explain the problem and ask the rep to take a look at your account and give you some feedback.

 
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Topic: The Gate / We want exchange for 5 SR cards = 1 UR card Evry one dumbs up on this one

Everyone might also agree that we should give out 1000 Gold to all players each day for free. That does not mean it’s a good idea or that we’re going to do it.

Please keep the feedback and suggestions coming, but please try to make your requests realistic. Thanks! :)

 
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Topic: The Gate / login rewards

These will hopefully be changed before anyone actually gets there :)

 
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Topic: The Gate / Complaints and Goodbye

I got as far as….. “The developers don’t care about player retention or about customer/community feedback.” and stopped reading.
Seems kinda trolly.

Being here for you guys is one thing that I think we do pretty well.
But some people seem to get “Bad customer service” mixed up with “Not getting what I want”

ohhh well, takes all sorts to make the world go round don’t it ?

 
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Topic: The Gate / Announcement regarding friends and x20 damage

Third !!!

 
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Topic: The Gate / Hi, question about multi platforms

Sorry but due to legal red tape and publishing deals, you cannot play on web and mobile under just the one account :(

 
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Topic: The Gate / Announcement regarding friends and x20 damage

Dear players

We’ve had some reports that bringing a friend into battle who has the advantage equipment is not leading to the 20x damage bonus.

Upon checking we have found the issue, and although this will be fixed in future patches starting next week, here is what can be done to fix this now.

The friend simply needs to remove the card with the equipment from their 1st slot for a few minutes and then put it back. Simples !!

In the meantime, please have a code for some rood for this small issue.
This code is good for a couple of days !!

L-E8X2-WJ5P-IR8K

- Spicy Horse

 
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Topic: The Gate / Version 2.3 is (not completely) shit

Baron,
We do try our best and we’re very happy to have your support. Thank you, for the kind comments. :)

 
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Topic: The Gate / Help with Unity3D Web Player Crashes

Ragna,
Our official support channel is here: http://support.spicyhorse.com

As for the crashes, the survey result thus far reveal one thing for certain: Chrome crashes the most. Internet Explorer crashes the least. While we continue searching for the cause of the crashes we can recommend that you try playing with IE to avoid crashes.

We will update this thread at a later date once the survey is closed and we have additional info on this topic.

 
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Topic: The Gate / Help with Unity3D Web Player Crashes

Dear Players,
We recently had a tech team from Unity3D in our office to help with Unity Web Player crashes. Their fix went into the game with the latest big version update, but we’re still seeing reports of web player crashes. Very frustrating!

Please, help us understand where these crashes are happening so that we can continue to attack the problem. We understand how frustrating it is to all of you and we seriously want to find and solve the problem. This survey should help:

https://www.surveymonkey.com/s/W2F9GPH

Everyone who provides their In Game Name will qualify to win some in-game Gold & Goodies. You do not have to complete the survey to win. Winners will be selected at random.

PLEASE read and follow the rules and instructions. We need your answers to this survey to be accurate and complete.

Survey will be closed on November 7th @ 10AM Shanghai time.

Thank you!

 
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Topic: The Gate / Card Naming Contests for 11/3

We often run contests over on the Facebook Community Page for The Gate. Here’s one for this week:

https://www.facebook.com/PlayTheGate/photos/a.503840629706741.1073741829.503828473041290/731539446936857/?type=1

Kong players are invited to join in the fun. We give away Gold, Hope, and other in-game goodies to the lucky winners. Have fun! :)

 
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Topic: The Gate / We need version 2.31

Seizan_7,
Thank you, for the well presented feedback. These ideas will be discussed along with other suggestions that have been inspired by the latest update. As mentioned in other threads, ours is a small team and we operate under some pretty severe restrictions in terms of available time and resources – but will do our best to release new changes ASAP. As always, please feel free to submit your feedback via our official support channel: http://support.spicyhorse.com

One reason we ask that you submit feedback there is that we get so much of it – and having everything collected under one system makes sorting and prioritizing that much easier. We appreciate your understanding and support.

NoMercy69,
We ask that feedback be given in a respectful and rational manner. If you have something to say – other than disparaging our team, product, or customer support/community efforts – please let us know. Thanks.

 
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Topic: The Gate / 2.3 Full patch list (Help fill out)

aj2000 & Seizan,
The team are looking at ways to adjust the Hope system. We hope (yes, I went there) to have an update for you on this soon. Thanks for the feedback and ideas. As always, very appreciated.

 
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Topic: The Gate / Version 2.3 is (not completely) shit

Hey All,
We appreciate the feedback and are taking your comments into consideration for future updates. We do hope you’ll keep in mind that the game is a living, ongoing development where your feedback and player behavior are taken into consideration when evaluating new features and game tuning. We hope you’ll give our team time to understand and discuss your feedback, then find ways to make adjustments – all within the time/energy constraints that are placed upon us by virtue of being a small, self-funded, indie studio. We do care about you, the game, and your feedback a great deal.

There is a larger discussion about timing of Hope delivery (with the new system) – and how the current setup negatively impacts some players in some parts of the world. We apologize for any hurt this system has caused thus far and will be looking at ways to adjust it to be more globally fair going forward.

As always, if you have comments, suggestions, or bugs you would like to share directly with the team, feel free to do so via our official support/CS channel @ http://support.spicyhorse.com

 
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Topic: The Gate / Version 2.3 is (not completely) shit

Guys,
Please. The issues you are outlining here are being dealt with. We apologize for the confusion, but some errors were made in rolling out the new version. This happens. The team is working to resolve the following issues:
1) Free boss reset issue. Bug. Has been fixed, please refresh the game.
2) Fury Helm shard cost (and related). Bug. Will be fixed ASAP.
3) Cooldown UI issue. Bug. Will be fixed ASAP.
4) Team selection UI, work in progress, we will continue to improve it.
5) We plan to release holiday stuff that doesn’t return, and next year there will be something new for Halloween.

We will continue to make adjustments and improvements as needed. As always, your polite and informed feedback is greatly appreciated.

 
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Topic: The Gate / To DEV- Please change the current event reward back to an ARCHER WEAPON

Not true drudeboy
EVERY ticket that comes to us through Zendesk gets replied to.
The only instance where this might not be the case is of excessive profanity in the ticket it will be auto closed by the system before it even reaches one of our Customer Support agents.

To summarise.
You’re either telling porky pies, or you’re a potty mouth :D

EDIT = Just thought of another instance. You entered your email wrong so when we DID reply to you, you didn’t get the reply….. or you did and it went into your junk folder. ;))

Tell us your ticket number and we’ll check !!

 
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Topic: The Gate / Daily rewards

Depends how lucky you feel.
You might get the 100g package a lot….. or not…. ;)

 
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Topic: The Gate / World boss should be more strong (more hp or something)

World Boss is having a LOT more HP soon.
Maybe 2 weeks at the most.