Recent posts by WeRInteractive on Kongregate

Topic: I AM PLAYR / Adjustments to chances/team chances

Hi all,

I’m really stoked to be able to announce that largely thanks to the continued and useful feedback from Kong users, we’re making a few adjustments to game difficulty and team mates scoring chances.

This is really an ongoing process- we don’t want the game to be so easy it loses any challenges, but we DO listen to your feedback and have been figuring out how to act on it for a little while now.

We’re going to start by adding in a few more chances for certain matches, and also making Laidlaw/Deans score a bit more. We’ll continue to review and revise this as we progress, so keep the feedback coming.

Thanks,

Sal A

Topic: I AM PLAYR / Why is my team so weak?

Just to let you know guys, we’re finally making some headway on balancing this.

Changes have and will continue to be made in the near future to make your team a bit more likely to score not just you, and improve a few chances in certain matches.

We really do want this to be fun, and when feedback suggests otherwise, you know you’ve gotta act! It can just take us a fair while to implement so we appreciate your patience and great feedback that’s helped us.

Thanks
SalA

Topic: I AM PLAYR / 20 coins disappeared

there can be a small delay in coin delivery, even if you hear the “ding” noise.
Refreshing the page whilst on the map screen should resolve this.

Thanks

Sal A

Topic: I AM PLAYR / No Permanent Boots

We’re always adjusting and evaluating the game based on user feedback and stats. Obviously, we need to keep a steady stream of revenue going as without it we can’t afford to maintain the game at all. Brand sponsorship just about covers filming of related content and little else.

User purchases are important to us, but we are about to adjust boots shortly to make them more worthwhile – free trials will still be given out on occasion, which allows free users to still benefit from the boot for a short amount of time. Any boots currently permanently owned will be kept.

This will be an ongoing process, to adjust and re-adjust items, cost and availability as the game progresses so please keep the feedback coming.
Thanks

Sal A

Topic: I AM PLAYR / Gillette FC

Gillette had some issues with their service.. We’ve chased them up and they say it should be fixed today- sorry about that. please let us know if it still persists for you and which country you are playing in as it’ll help to narrow it down.

Thanks- Sal A

Topic: I AM PLAYR / Game Update Tuesday 23rd April

Hi all, we have a few minor changes going live tomorrow in an update that requires maintenance mode for a few hours from 9AM GMT (Uk Time)

The update includes but is not limited to:

- Guarantee-ing a few extra chances in the first 3 fixtures of the game
- Fix for “Back Yard Beating” trophy not unlocking.
- Change to strike and control focus where they become auto-equipped if you have them, pre-match (user must deselect if they want to not use them).

Topic: I AM PLAYR / WTF

unfortunately the limitations of using a 3rd party software during training/matches is that one of the areas we can’t get around is streaming scores to the servers. We have to wait for certain points to save scores, and if you refresh the page it breaks the connection and runs the risk of not having saved. Then you’re up against our anti-cheating system (no refresh to repeat games allowed).

We’re constantly working on improving the game to miminize any reason for a reload mid-match etc but sometimes connection issues happen :/

Topic: I AM PLAYR / Match Fitness/Energy requirement for drill changes

Hey all, we updated the game yesterday with a new Match Fitness system and standardised energy requirements for all drills.

Any match fitness you previously had stored in the “add” button area, has now been converted to your bar so you can see it immediately (hover over the bar to see how much).
You now use the Add button to purchase MF via matches if you need to (we think this makes more sense)

Some people have been asking why so here’s our rationale:

- Matches are the main focus of the game, so make training standard so that people still have variety of training to choose from, and can progress to unlock better boot trials, but won’t distract from getting to a match.

You still get football XP for completing the training so it’s worthwhile to continue.

Feel free to leave us feedback on this feature (not able to reply to anyone reporting bugs here).

Topic: I AM PLAYR / -Easter content now live for a limited time only!-

PLAYRS!

Our Egg Hunter challenge has returned!

Smash as many eggs as you can before the timer runs out and you could earn a special achievement! Hint: Watch out for the silver extra-time egg!

Egg-Cracker Boots and Easter challenge expires: 2nd Apr 23:59

Let us know what you think about it in the comments below (please note: we are unable to answer any technical questions directly via the forums so please submit a ticket from within the game if you have any problems)

Topic: I AM PLAYR / Whats the curve? (Q for devs)

When you start off in the game, you won’t unless through sheer stroke of luck or buying the best boots available to you at the time, be very good at training. Training is just that, it might seem easy at first, after a few tries to get your bearings, but the harder drills that have the bigger payoffs aren’t for amateurs. We hope by this stage, the Playr has gotten used to the mechanics and maybe has amassed suitable boots to help them, and it’s not too painful…that is, until you come across shooting 24…

Topic: I AM PLAYR / Match with no opportunity

- we’ve already acknowledged this as a known issue it’s in the Known Issues thread. Thanks to all who report it- we can’t respond to you individually on here but we know about it and hope a fix is forthcoming very soon.

Sal A

Topic: I AM PLAYR / Would you hear some suggestions?

Thanks for the in-depth feedback we’ll pass it onto the team. Just so you know, it can often take months of planning for new additions to make it into the game. Expanding items with more useful things to buy is on our long-term plan but won’t be in in the next few weeks lol. Right, now the priority is bug fixes.

It’s been suggested before but its really unlikely a free training mode will come out any time soon but I’ll add your voice to the list :)

Cheers

Sal A

Topic: I AM PLAYR / Training stuck at 99% after match

Hey all,

Some reports coming in of users stuck in their first training drill after a match at 99%.

We think it’s a Unity caching issue, but it may need further investigation.

Please try the following:

Visit http://webplayer.unity3d.com/setup/ and select all in the box, and click the Delete All option.

Then reload the game in your browser.

If the problem persists after reloading the game then submit a ticket by mailing us: help [at] werinteractive [dot] com and attach
this Unity log to the email USERPROFILE\AppData\Local\Temp\Unity

Please also include your KONG user name so we can find your individual account.

We’ll be able to investigate more thoroughly with the log files.

Thanks all.

Topic: I AM PLAYR / Skipping

we can’t include a skip video option just this moment- certain story options are attached to certain videos.. but you can wait for the grey bar to load along the bottom and click the end of it to skip the video. Works for faster connections mostly.

Thanks
Sal A

Topic: I AM PLAYR / Questions for the Devs

Hi Joannes3000,

Unfortunately we won’t necessarily be able to respond individually to queries in a timely manner as we’re supporting the game on all platforms with a small team, so we’re not just Kong support.

However, to answer your query- Shooting drills obviously get harder the higher they are. This is deliberate as the rewards they offer are greater also. Depending on the boots you wear, you can help yourself- boots with shooting or curl xp additions are the best to wear to help you nail those shots.

Thanks,

Sal A

Topic: I AM PLAYR / What a MASSIVE Disappointment the upgrade has been

Hey peeps Sal A here speaking on behalf of The WeRInteractive Team,

Just catching up on forums after a few days of being busy on other things…I understand your concerns about bugs and the forums themselves, so hopefully I can address a few points:

1) Forums really aren’t the best place to get issues looked at directly by us as we have a small team covering support for all platforms. Devs are busy developing and fixing therefore can’t be present that often. We simply don’t have the person-power to check forums and chat on Kong 24/7 as well as Facebook and other areas. I’m usually the one in chat under this account, and I try and log in every day Monday-Friday UK working hours, but I have other duties so am not always able to respond in the chat in a timely fashion.

By all means create new threads and discuss things amongst yourselves we’ll lurk when we can and feedback to the team or reply directly – we will also communicate regularly via chat and sticky threads about known issues.

2) Why we ask (but never force) users to pay for items:

The answer to this question is simple. We are a business, made up of game fanatics, but a business nonetheless. The game is a casual F2P game, that gives users the OPTION of microtransactions, the alternative being users need a bit of patience to progress.

Some games stop progress entirely if no transactions are made, and we don’t do that. Everything is free with patience which doesn’t cost anyone anything with the exception of the All Star challenge that charges a one-off unlock fee to play the harder cards. Think of it as premium content due to having known celebrities involved- if we ever do charge for content it’ll be due to the particular sponsorship deal that we’ve made, it’s a possibility but we’ll always try and keep the core game F2P as well. We figured that some people may not mind supporting us by unlocking some challenges etc, so that option is there for those that can and it’s on a part of the game that doesn’t really affect your story and you can happily ignore if you want.

This was the initial model that we launched on Facebook and it suited the platform well. Yes, we realise Kong users prefer a more hardcore model of continuous gameplay, but without having separate versions of the game, we’ve tried to balance it for all platforms whilst maintaining incentive to transact. That’s the nature of a business, and due to the production quality of the game (bugs aside!) sponsorship only covers a tiny proportion of the running costs of the content, it doesnt even touch running the rest of the business. We still have to pay our employees, rent an office and do all the things businesses do.

2) To report a bug with the game, please use the “Report an Issue” link on the bottom of the game that looks like small print (behind the scenes this gives us a snapshot of your game which makes it much easier for us to see where you are and help you), or if you can’t please email directly, including your Kongregate ID so we can check your game to: help [at] werinteractive [dot] com – we don’t get any game information via email so please provide as much as possible for us to try and re-create your issue as if we can’t re-create, we can’t fix it that easily.

For us to really help you, a screenshot of the problem would be great if required, also giving as much detail about the issue as possible what happened, when, what fixture were you in, what tactic etc.. not just “my game doesn’t work” as that’s not going to help us. Finally please check your junk folders- we reply to every email we get within 48 working hours but sometimes spam filters and things mean we might not receive them or you don’t get our reply. We don’t mind repeat emails but please leave some time in-between sending them.

We are always happy to hear feedback, bearing in mind we’ve been up and running on Facebook with the same game since 2011, so we won’t necessarily be able to address all comments individually as we get a lot of feedback, a lot of it the same. We will try and keep you updated as best as we can on future updates, bug fixes etc here.

That said, re: locked forum topics… we’ve locked them to avoid people posting a torrent of bug reports under information topics, and then complain they’re never addressed.. and to keep those particular topics clean.You’re more than welcome to open up your own topics for discussion and feedback. We try and read everything even if we don’t reply.

3) Bugs. Before/After the league cups.

- We have tweaked the balance of matches in the game over time, eg some teams will be harder to beat in new places then they were before- this gives users a realistic story arc through the season that doesn’t just curve upwards in difficulty. Even underdog teams can win, sometimes unexpectedly.

- In league cups, you’ll get a heads up chart to see just how tough the opposition will be to beat. This will help you manage tactics and powerups better reducing waste.

- The number of chances in a match should have improved on average across a season. Statistically, this means an overall improvement but of course, some users may be unlucky…

BUT, we are currently investigating a 0-score possible bug, as we guarantee at least 1 chance per match without tactics and more with tactics, although this would still not guarantee you a win if you scored it, as your team could still be too hard to beat. Atm there are reports of people getting 0 chances with or without a tactic so we’re working on that now. Apologies to all affected.

- Shooting power – again we’re investigating reports of changes but nothing we’ve done should have affected things so verification is needed before any further changes are made.

We had some teething problems with the game update, which caused some issues of users being stuck in matches or training. We believe those issues to now be fixed.

We’re fixing issues as fast as we can identify their cause, but some things are harder to re-implement without downtime. Our aim is to address the main issues next week (0 scoring chances, tactics not giving chances, certain Gillette powerups not working (users will not be charged for these though)).
Unfortunately persistent authentication issues are still an unknown quantity for us at the moment, as are persistent log-in screen issues. Those are the big ones that we are still stumped on. We believe Auth issues are a caching issue, as most people clear their browser cache, user a diff browser and it’s fine, but for some users they still get stuck- we’d recommend Google Incognito windows to try if this is affecting you.

Anyway, thanks for your time letting us know your thoughts.. again we’re not anti-feedback, but there are some preferences we have on how we get it if that’s cool with everyone. We just want you to know that we’re committed to improving the game as much as it can be improved even though we can’t respond to everyone who posts here individually.

All the best,

Sal A

Topic: I AM PLAYR / Known Issues (updated 14th May)

sorry guys, locking this thread- it’s for us to let you know the issues we’re aware of, so you don’t keep reporting them.. we can’t keep up with bug reports via here.

Anything else not mentioned here, please feel free to report directly via “report an issue” link at the bottom of the game, as this is the only way we’ll be able to sort the issues. If you can’t access the game, please email: help [at] werinteractive [dot] com with your Kong ID and a full descrip of the problem. Including screenshots where possible.

I’ll be addressing your forum thread tomorrow asap @ BlackLoter- bear with us.

Sal A.

Topic: I AM PLAYR / Match with no opportunity

known bug at the moment- we’re investigating and will put up a fix asap.

After the update in actual fact you should get more chances on AVERAGE over a season. If you get 0 in a match, without tactics, this is a bug. If you get 0 WITH a tactic this is a bug- please report this 2nd scenario individually via “Report an Issue” to us and we will reimburse the tactic once we verify that you did, indeed get 0 chances.
We won’t be able to reimburse tactics used and lost caused by a refresh though.

Thanks.

Topic: I AM PLAYR / "Ask us anything" Q&A schedule

NEW Q&A time – Wednesday 27th March 10:30pm GMT Sorry peeps, we’ll have to postpone this for another time. The team are super busy today trying to fix some of the main issues since the last update.

Topic: I AM PLAYR / FAQ- What are the league cups?

Our new addition, the LEAGUE CUPS are a little extra something to get you excited about match days.

Can you do the double AND win your season as well?

New achievements, new rewards.

Play a 5-round knockout competition, with extra time and penalties! 16 new cup teams! Content to support each round. Coins bonus for winning the competition!

How to join: you have to either be at the start of a new season or playing weeks 1-10 otherwise you must wait until your next season rolls around.

Topic: I AM PLAYR / Bugs (not the place to report 'em)

Hi everyone, thanks for being pro-active with this thread. Unfortunately we’re not able to reply properly to everyone who posts bugs in this forum. The best way is either via the game itself using the “report an issue” link in the bottom of the game or via http://support.werinteractive.com (Please register otherwise your ticket won’t get delivered).

Please also check the KNOWN ISSUES forum topic and any posted by us with bugs/issues in the future BEFORE submitting a ticket or a bug report- there are some bugs in this thread addressed already.

As our game is on multiple platforms, and has been released on Facebook for over a year now, the team are aware of a number of pending issues – as a result we won’t be able to reply to all bug reports individually except with an acknowledgement but we will endeavour to include bug fixes into updates as regularly as possible, addressing these issues.

I’ll try and start a thread called “bug fixes” instead, where you can track the fixes included in each major update.

We are still a small team with 2 full time support staff members, so as you can imagine, consolidating where we get our bug reports from is a huge help.

Thanks all

Sal A

Topic: I AM PLAYR / Tuesday 19th March - HAPPENING NOW GAME UPDATE: The League Cups!

Our next game update is nearly upon us.

Monday Tuesday morning (GMT) HAPPENING NOW….will see our next game update. The game is likely to need a few hours downtime to put this up but we’ll try and avoid it if at all possible as we know the recent server downtime has not been the best way to build trust with users lately.

The League Cups will be our newest addition to I AM PLAYR, featuring new stadiums, a coins bonus for winners as well as a new achievement.

More details will be posted on Monday to please check back then!

Topic: I AM PLAYR / Essential Server Maintenance Monday 11th March

Update 12/03/2013: Users seeing just a white screen or a blank page should now be back in the game after our team took a look & sorted the problem.

UPDATE: game is now back up.

ANYONE with issues getting into the game after this please try the following:

- if you get a black screen, please make sure ad blocker is disabled in your browser and then no anti virus is blocking the game. Then please press CTRL + SHIFT DELETE and select “cache” from the options, then wait to complete, and then close and reopen your browser window and try again.
- if you get persistent Man Down errors on the first loading page, please try a different web browser (Chrome, Firefox and Internet Explorer 9+ are all supported).
- if none of the above gets you back into the game, please send us your Kong user ID and full description of the problem to help {at} werinteractive [dot] com. Our team will look into it as soon as possible, tho there may be slight delays.

We’re taking the servers down again this morning to continue server maintenance.

Apologies for the lack of gameplay, please don’t try to access the game until you confirm it is back up here or in the chat. We’ll let you know when it’s back up.

Thanks.

Topic: I AM PLAYR / Essential Server Maintenance 10/03/2013

We’ve had to take down the game for essential server maintenance from 18:50pm GMT.

We apologise for any inconvenience and hope to have the game back up as soon as possible.

Update:// We are still undergoing maintenance on the servers- we know it’s a lot longer than “soon as possible” and we’re very sorry for the delay. As of 21:15pm GMT, we’re not able to provide ongoing ETA’s, but our team are working hard to make sure we spend as little time down as we need to. Thanks for understanding.

Update #2:// 23:30pm GMT – Due to some unforseen issues during the maintenance, it is taking longer to re-instate the game. Team are still working on it, but will be another 1-2 hours before game is back up. We hope sooner, but we’ll have to see how it goes. Thank you very much for your continued patience.

Update #3// 00:55am GMT – The game is now back live. Unfortunately we had a series of issues that kept our downtime extended whilst we worked on them. We’re really sorry about that but we hope in the long run this work will pave the way for improved performance in future updates. Thank you for your patience today. Please get in touch if you have trouble with your game after logging back in.

Topic: I AM PLAYR / FAQs - About Us

We R Interactive is a small company run over 2 floors in central London.

I AM PLAYR was our first game, released on Facebook initially in 2011. What made it stand out was the space it occupied. Spanning high quality video storytelling, gaming and brand intergration, PLAYR lets you live the life of a footballer on and off the pitch.
We became BAFTA nominated for best social game, and earned a Golden Lion award for our use of brand integration.

We still have a long way to go in I AM PLAYR, with updates and expansions planned for the future. We do have various brands involved in the game, from Ginsters, Nike and Redbull to newer integrations such as Gillette and Betfred. This is largely the reason that I AM PLAYR can remain a free-to-play game, but the option is there to buy items as continued improvement still strongly relies on support from Playrs. Often people underestimate how expensive filming and development can be, not to mention supporting an entire office.

We work closely with our partner companies, BigBalls films, and Copa 90 to make sure there are plenty of social media tie-ins, and our talent pool is used to the best of its ability. Our continued partnership still manages to pop up on the internet in strange and unusual ways:

http://www.youtube.com/watch?v=pIvNh6bPOVw

Since I AM PLAYR launched, we’ve gone on to make a tie-in mobile version for iOS, I AM PLAYR Mobile, as well as a new music video game LYROKE.

More products are in the pipeline and it’s an exciting time of development for us.