Recent posts by Jonathan on Kongregate

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Topic: Kongregate / Sorry, Men of Kongregate...

… but Ducklette is taken. She found my terms to be agreeable, so we’re getting married n’ stuff.

It would be remiss of me not to mention that the power of the beard played a significant part in this little arrangement. Few can resist its magnetism.

 
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Topic: Kongregate / I prefer TapJoy over TrialPay

TrialPay has a good customer support system in place, so you should be able to contact them and get a response/resolution within a couple of days. You can contact them by clicking “support” on the page where you select offers to complete and fill out a form describing what the issue is. If that doesn’t work for you, you can write to us at support@kongregate.com and we can escalate the problem to one of their support team. We definitely want the system to work smoothly for people, and there may be a reason why surveys don’t work for you that they can help you resolve. And absolutely report any offer that you feel is a scam or gives viruses as they and we will want that offer blocked ASAP. :)

We are always looking for better surveys and more opportunities for free kreds, including videos, so we will ask TrialPay about offering us a broader variety of options for you guys.

 
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Topic: Technical Support / Credit cards amounts

We are always willing to work things out if you have charges you did not authorize, but please direct these issues to support@kongregate.com

 
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Topic: Kongregate / Kongregate, PowerUp Rewards, and You

Originally posted by HappyAlcoholic:

Awesome. Now, if I want to get as many points as possible, I’m not allowed to stay away from Kongregate for more than a day :D

MUAHAHAHAHA our plan is working! :)

 
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Topic: Kongregate / Kongregate, PowerUp Rewards, and You

Originally posted by Chapman2012:

Say if you miss yesterdays badge, can you still get that one? If you cant then that’s unfair since you released it at a time where people are sleeping. (Considering most of us are in America)

This first time out, the Badge of the Day will only be available for a couple of hours — until midnight our time (Pacific Time). Going forward, all the Badges of the Day will be up for a whole 24 hours, so people all around the world should have plenty of time to get to them :) They will update nightly at midnight PT.

If you happen to get disconnected from our servers and need to submit a missing achievement report you will get credited with your bonus points and PowerUp Rewards points when we award you with the badge, so long as you submit the report by 12:30 AM our time the next day.

 
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Topic: Kongregate / cant buy kreds

It looks like you got at least some of the kreds you were trying to buy, but I wanted to make sure you knew that the best way to contact us for this sort of problem is to write to support@kongregate.com. Issues with Zong can be brought to their attention here. Thanks!

 
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Topic: Kongregate / Earn Free Kreds

I feel like there are a few different issues here, but I’ll try to answer them as best I can:
1) We did reply to your feedback that you sent on the 1st and explained that you will need to contact Tapjoy (formerly OfferPal) support to get the issue sorted out. There should be a link to contact them next to each of the offers you initiated when you click “Missing Kreds?” on the same menu where you were finding surveys to complete. The total time it takes for Tapjoy to manually correct errors through this process can be 10 business days or so, so it may just take a while for them to get back to you.
2) Surveys CAN be infuriating, I know, because the offer provider (not Tapjoy or Kongregate) has to determine whether or not you are in the demographic they are looking for (maybe they want females aged 35-40 with 2 children, for example). They sometimes have to ask a lot of questions to figure that stuff out. If at any time you come across a question you do not feel comfortable answering, then it’s totally fine not to answer the question — we never want you to feel uncomfortable about the info you’re sharing.
3) If you do come across a truly sketchy survey or service via Tapjoy please let them know by writing to help@tapjoy.com.
4) I’m sorry you feel that offers don’t work, but we have something on the order of a 95-97% success rate with offers initiated through Kongregate. We wouldn’t use them if the offers consistently failed for a majority of our users! This makes me think that there may be another issue at play that you might be able to work out with Tapjoy.
5) If you don’t get kreds, we don’t get the money, so it is in our best interest that the offer system works :)
I hope that addresses some of your concerns, but if you have more questions please write support@kongregate.com. I’m the dood responsible for answering those e-mails and I will definitely get back to you or forward your problems on to someone else who can help you better than I can. :)

 
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Topic: Kongregate / Who awards missing achievements?

Finkidz5 and I go waaaay back. Like a couple days. :P
Anyway, I know I’m not much of a presence in the forums or chat, so I shouldn’t assume people know me. I spend most of my time here answering general e-mail, dealing with kreds purchasing issues, awarding badges, etc.

 
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Topic: Kongregate / Who awards missing achievements?

Originally posted by finkidz5:

Jonathan?

We have a winnah!!!!! I usually am the one who handles Missing Achievements, although Ducklette and AlisonClaire do them at times as well.
In other words, your reports will be handled this week, even in Greg’s lamentable absence.

 
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Topic: Kongregate / Exciting big time news! Kongregate's been acquired by GameStop!

No offense, but with your height, and if you were to cry, i think GameStop would ask John to stop bringing his child to work…

But then…JOHN USES BEARD!

IT’S SUPER EFFECTIVE!

Beard trumps all. :P

 
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Topic: Kongregate / Scientology Banner

We have a general policy of blocking religious advertising on Kongregate when it comes to our attention. We have blocked that particular banner, so you shouldn’t be seeing that past today. Any ads that you feel are inappropriate for the site can be reported to support@kongregate or via the “contact us” form.
Sincerely,
Jonathan
OT VIII
Hail Xenu

 
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Topic: Kongregate Multiplayer Games / [DarkOrbit] PAYMENT ISSUES.

Sorry for the problems people are having with purchases on Dark Orbit. Phoenix and I are in touch with one of the tech bigwigs over at BigPoint to see what can be done about this issue. In the meantime, please e-mail us at kreds@kongregate.com with any issues with purchases and we can, if necessary, forward them to BigPoint for manual Uridium crediting. This issue is very puzzling to us, as we haven’t been able to replicate the error when we test it, so please include as much information and/or screenshots when you e-mail us.

 
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Topic: Kongregate / why doesnt the lab pass work on stick arena ballstick

Just so you know, for any issues with your purchases you can write us at kreds@kongregate.com and we should be able to get back to you in a day or so. The issue with lab pass purchases in Stick Arena: Ballistick is that sometimes you have to manually trigger the system to award you the lab pass. Just type “/konsume” in the lobby (no quotes) and it should get the system to give you the pass you paid for. If that doesn’t work, you should be able to contact Xgen directly to get them to push it through, but you can also write in if you have more issues or concerns.

 
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Topic: Kongregate / Kreds

I should probably weigh in here. :P It looks like your kreds purchases went through fine from our end, so your best bet is to contact NinjaKiwi to see if they need to re-award you the stuff you bought. It is my understanding that these upgrades don’t expire, so there shouldn’t be any problem there. It looks like this should be the best way to get in touch with them: http://ninjakiwi.com/contact.php but if you have more difficulties you should definitely write to us at support@kongregate.com.

 
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Topic: Kongregate / Badge glitch (Kong's side, not game developers)

Originally posted by Pokerhappy:

2. I think I know the problem. Your game window has to have all of evidence in it. i.e. The end screen with the requirements met. What you provided is easily shoppable, I’m guessing.

I am the admin who usually handles badge requests, so I can confirm that this is the reason that your request was denied. We have had no instances where the boxes were checked for this badge and the badge has NOT been awarded, which is why I always look for the end screen that shows your best stats for each criteria. I can definitely confirm that our servers have not had the right scores sent to them for the badge criteria, so it looks like those boxes should not be checked at all. I’m not sure how that happened, but to me, looking at the reports, it just didn’t look like you had successfully earned the badge. If you have more questions or if you would like to submit a more complete screenshot that includes the game’s end screen with your high scores on it, you can write support@kongregate.com. Sorry if we goofed, but I hope you understand why we responded the way we did.

 
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Topic: Kongregate / Kongregate now support criminals?

Sorry I took so long to weigh in on this, but I wanted to inform everybody that the World of Lordcraft ads have been blocked. If you still see any, please e-mail us (preferably with screenshot) at support@kongregate.com.

As to copyright/trademark infringement situations, it is true that it is our policy to take action only if and when we are approached by the trademark holders to do so. In the cases of Tuper Tario Trothers and Mario Bubble Boom (as well as many others), we took the games down as we have an agreement with Nintendo to protect their rights on our site. In the vast majority of cases of apparent infringement,however, we prefer not to take action until approached. If your conscience compels you, you are always welcome to contact the copyright/trademark holders and urge them to contact us, and we can and do take swift and effective action once we have been furnished with the appropriate legal materials.
Hope that helps answer your concerns!

 
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Topic: Kongregate / Brand New Kongregate Merch!!! (Update: Promo Code in 1st Post)

Originally posted by AlisonClaire:

FIRST!

ZOMG YAAAAAAAAAAAAAAAY!!!!!!!

FLAGGED!

 
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Topic: Kongregate / Thanks For the Party Kongregate

Originally posted by Ljrules95:

Question time: Which one are you raw?
Who is this small woman?

Methinks that raw is the big hairy ginger guy.

Left to right: MCOBigBen, Plujan, Ducklette, TheDavidCarney, Me (I DO HAVE A SOUL, Ljrules!!!!)

 
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Topic: General Gaming / [Desktop TD Pro] Badges

BADGE PROBLEM UPDATE: the easy badge on this game (“I Know Kung Fu”) is not working properly at this time. The developer is aware of the issue and will be fixing it as soon as he can get to it (he’s at a conference at the moment). In the meantime, if you earn a badge but do not get it awarded to you, please click “Report Missing Achievement” on the Achievements tab and submit the best screenshot you can get, and we should be able to award the badge to you in a day or two.

If you are awarded the easy badge via our Missing Achievement reporting system and do NOT get the Graduation Medal right away (provided you have completed all the other requirements), you may need to reload one of the other games in the quest in which you have earned a quest badge. This should trigger the system to award you the medal.

Thanks for your patience with us, and sorry for the trouble!

 
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Topic: Technical Support / Mac Users Should *UPGRADE* to Flash 10.0.42.34!

As the admin who deals with the majority of missing badge requests, I guess I should weigh in here. :) I honestly couldn’t tell you why I denied the request in this case, but if the image had been cropped a little so I couldn’t see your username, I would not have awarded you the badge. The whisper we leave lays out what I look for pretty clearly, but I can clarify that it doesn’t matter which tab of the chat window you display so long as your username appears by the connection plug or at the top of the screen in the main banner. I awarded you the badge, Flaxo, so you should be all set now. Never hesitate to simply resubmit a badge request if you feel we missed the boat, as we do handle a lot of these and are only human and sadly prone to misclicks. :(

 
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Topic: Kongregate / Happy Birthday Ducklette!

Originally posted by AlisonClaire:
Originally posted by Gevock:

Are the admins already inebriated?

No :(

We’ll fix that for ya, AC!

 
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Topic: Kongregate / Happy Birthday Ducklette!

Are the admins already inebriated?

Do you really have to ask?

 
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Topic: Kongregate / Happy Birthday Ducklette!

oh and have jonathon make his first forum post in this thread.

Excellent idea, chimchim! It is about time I posted, and I can’t think of a better excuse.

She’s one of the most awesome human beings I’ve had the pleasure of knowing and she’s a large part of why my head doesn’t explode on a daily basis. ILYDUCKY HAPPY BIRTHDAY!

AC made it hard for me, because there’s not much I could add to that. I will definitely try to make sure Ducky has a good birthday (which means SHE NEEDS TO TAKE A BREAK FROM KONG FOR THE LOVE OF PETE). I don’t know exactly what we’ll do today, but it will probably involve me in a black sheath dress doing a breathy rendition of the Happy Birthday song a la Marilyn Monroe. Anyhoo, there’s not much else to say but I love you Ducklette and HAPPY BIRTHDAY!!!