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I have not been getting my ad free benefits that I pay for monthly on almost a week. I have contacted kongregate and have not received a response. That was four days ago.
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> _Originally posted by **[MelissaH214](/forums/1067606/topics/1940602?page=1#13582614):**_
> I have not been getting my ad free benefits that I pay for monthly on almost a week. I have contacted kongregate and have not received a response. That was four days ago.
Just a shot in the dark, but try going into setting and hit the restore transactions. Nothing to lose.by giving it a shot.
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I have. Unfortunately no luck. Thank you for the suggestion though.
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> _Originally posted by **[MelissaH214](/forums/1067606/topics/1940602?page=1#13582649):**_
> I have. Unfortunately no luck. Thank you for the suggestion though.
Here to help. I did find this in the other forum module.
> _Originally posted by **[RoyalAdvisor](/forums/1067606/topics/1905888?page=1#13372699):**_
> 
> # Are you looking for help with a purchase?
> # Want to report an account issue?
> # Experiencing crashes or server instability?
>
> **Click [here](https://royalidle.zendesk.com/hc/en-us/requests/new) to submit a support request.**
> We can explore technical issues on the forums, but if you need any kind of assistance inside your account (for example: restore lost progress, missing items), please fill out [this form](https://royalidle.zendesk.com/hc/en-us/requests/new) or tap the red K in-game, then the 'Support' option. You can also simply email support@royal.zendesk.com.
> **
> Please include:**
> Kongregate username or Player ID.
> Device.
> Operating System version.
> Details about the problem.
> If you are missing a purchased item, please also send us a copy of the digital receipt.
>
>
> Our goal is to help all players when issues arise. Please keep your interactions with support civil and respectful.
> For more information, see our [Conduct Code](http://www.kongregate.com/pages/conduct).
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Already did that. They take over a week to respond and still do nothing
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 "MelissaH214"){kind=small}
 "TimothyS612"){kind=small}