> *Originally posted by **[countmontecristo](/forums/10718/topics/513514?page=64#13098594)**:* > regarding the new Easter Update. All of the eggs and other for sale items are not showing up anywhere for the purchase. i click on an item and it brings me to page 1 of the decor items and i have checke all 50+ pages of the decor items and nothing for the easter update is not there They will now show up. ;)

my quest says shoot a movie but I've shot 75 movies and the quest is still there, another quest says get a hit on stage but my stage disappeared and won't let me build another one, stage is not on my list of things I can build anymore

> *Originally posted by **[Deadborgicu](/forums/10718/topics/513514?page=65#13110150)**:* > my quest says shoot a movie but I've shot 75 movies and the quest is still there, > another quest says get a hit on stage but my stage disappeared and won't let me build another one, stage is not on my list of things I can build anymore The movie quest is linked to the rewards/collections you trade in. As for the stage quest: if you ever took out the **globosphere** and it ran out, you won't be able to make stages anymore... The globo turns hits into rewards, but it has a limited time span.

i have two items stuck in the lower part of the abandoned power station area... I believe the sheep dropped them there and as they ended up off screen I am unable to collect them.

My Materialyzer was build in unexplored Area. Can´t use or move it to my Zone. [Edit] Is any Support able to move it into my active Ground ?

> *Originally posted by **[morkell](/forums/10718/topics/513514?page=65#13116219)**:* > i have two items stuck in the lower part of the abandoned power station area... I believe the sheep dropped them there and as they ended up off screen I am unable to collect them. Dear Friend, could you please send a screenshot of the items that stucked please? We will need your Game ID number also to send the report to the IT's they will fix this! > *Originally posted by **[Deadborgicu](/forums/10718/topics/513514?page=65#13110150)**:* > my quest says shoot a movie but I've shot 75 movies and the quest is still there, > another quest says get a hit on stage but my stage disappeared and won't let me build another one, stage is not on my list of things I can build anymore Hi, fixed! > *Originally posted by **[Michailski](/forums/10718/topics/513514?page=65#13121248)**:* > My Materialyzer was build in unexplored Area. Can´t use or move it to my Zone. > > [Edit] Is any Support able to move it into my active Ground ? Hi, have you tried to put the Materialyzer into the Warehouse, and then put it out on any Land you want?

> *Originally posted by **[MadManix](/forums/10718/topics/513514?page=64#13073022)**:* > I'm not someone to complain quickly or repeatedly... > > But: 2 (read **two!**) months ago I asked for a generic missing key in skyscraper 2, and I'm still anxiously waiting for it. > > Come on, AllisB: please take your duty as PR support staf seriously. How difficult can it be to make that one small change in the database? Or if this proves to be too difficult to do, would you mind escalating this (as well as the other requests for help here) to someone who can solve it? Fixed! We really apologize for taking such a long time! =) > *Originally posted by **[FaeBriona](/forums/10718/topics/513514?page=63#13063831)**:* > Got 26 stamps this morning on my third toss into the Materializer, bringing my total to 110, and they're gone now. Hello! Have you received your Stamps back? > *Originally posted by **[Xraygirl21](/forums/10718/topics/513514?page=63#13067732)**:* > I found the 4th piece of the telescope before the quest started, how do I complete the quest? There isn't an option to skip it with stamps. Hi, Your bug is fixed now, enjoy the game please! :) > *Originally posted by **[eunicemh](/forums/10718/topics/513514?page=64#13082704)**:* > In the new Garden Fair, I am working on Grahm's tasks. One of them, "Grass in front of the house," is not counting the progress I am making on it. I have put in 3 fertilizers and about 15 Oxygen pills and it says that I have not done task. The task calls for 10 oxygen pills and 2 fertilizers. > > Now the game freezes whenever I try to click on Grahm. > That was a bug that we fixed immediately, does it work for you now? > *Originally posted by **[forgingaheart](/forums/10718/topics/513514?page=64#13083367)**:* > i am having the same result for the task "Grass in front of the house." i put in the required 10 oxygen pills and the 2 enriched fertilizers and did not recieve credit for doing so. > > I'd like my 35 wagon wheels please since i have already met the requirements of the task. > > EDIT, the task "Tires, tires, wheels" also seems to not be working, was just visiting friends and gained at least 40 tires while visiting, and yet not getting any credit for the 10 tires needed to finish the task. We've fixed this bug also, does it work correctly for you? > *Originally posted by **[lyanthae](/forums/10718/topics/513514?page=64#13084666)**:* > i wrote in the middle of january the first time about my problem with a telescope part. > i still have the part in my inventory, the quest still doesnt closes. At this time i have no more quests only the dead questline. Dear user, we apologize for such a long time to fix the issue you described on Feb 27, 2019 at 2:45am. The issue has been fixed! Enjoy your game! > *Originally posted by **[janmclean](/forums/10718/topics/513514?page=64#13086321)**:* > I habe having the same issue as Lyanthae - have sent two differant notices to dev's with no response > > We haven't received any notice from you, sorry. Please, write here about your problem and it will get fixed soon. > *Originally posted by **[e1842679](/forums/10718/topics/513514?page=64#13088229)**:* > There was an update to the game yesterday to fix quest of Grahm with fertilizer and oxygen pills. The government reward was the compensation for that quest not working. > Unfortunately, the devs broke Grahm completely. Clicking Grahm or the task icon above Grahm will freeze the game. > > The support on the Russian forum is **way faster** than Allis here. I do think they are already aware of a problem. Hi, thank you for your explanation! As soon as we detect a bug on the "Russian forum" we automatically check the Kongregate and fix (if there is any need to) the issue here, also :) However we'll try to post here more often than before! Thank you all for your support and for your patience! Have a nice day all. xoxo

> *Originally posted by **[AllisB](/forums/10718/topics/513514?page=65#13126449)**:* > > *Originally posted by **[Michailski](/forums/10718/topics/513514?page=65#13121248)**:* > > My Materialyzer was build in unexplored Area. Can´t use or move it to my Zone. > > > > [Edit] Is any Support able to move it into my active Ground ? > > Hi, have you tried to put the Materialyzer into the Warehouse, and then put it out on any Land you want? Hi. Yes i tried several times to move it and to put it into storage but i can´t reach it. All i get is the "Its still early" message.

> *Originally posted by **[Michailski](/forums/10718/topics/513514?page=65#13126787)**:* > > *Originally posted by **[AllisB](/forums/10718/topics/513514?page=65#13126449)**:* > > > *Originally posted by **[Michailski](/forums/10718/topics/513514?page=65#13121248)**:* > > > My Materialyzer was build in unexplored Area. Can´t use or move it to my Zone. > > > > > > [Edit] Is any Support able to move it into my active Ground ? > > > > Hi, have you tried to put the Materialyzer into the Warehouse, and then put it out on any Land you want? > > Hi. Yes i tried several times to move it and to put it into storage but i can´t reach it. All i get is the "Its still early" message. Hi! How is it possible you built it in an unexplored area? Please send screenshots of the Materializer and when it is situated and our programmers will fix this!

> *Originally posted by **[AllisB](/forums/10718/topics/513514?page=65#13130509)**:* > > *Originally posted by **[Michailski](/forums/10718/topics/513514?page=65#13126787)**:* > > > *Originally posted by **[AllisB](/forums/10718/topics/513514?page=65#13126449)**:* > > > > *Originally posted by **[Michailski](/forums/10718/topics/513514?page=65#13121248)**:* > > > > My Materialyzer was build in unexplored Area. Can´t use or move it to my Zone. > > > > > > > > [Edit] Is any Support able to move it into my active Ground ? > > > > > > Hi, have you tried to put the Materialyzer into the Warehouse, and then put it out on any Land you want? > > > > Hi. Yes i tried several times to move it and to put it into storage but i can´t reach it. All i get is the "Its still early" message. > > Hi! How is it possible you built it in an unexplored area? > Please send screenshots of the Materializer and when it is situated and our programmers will fix this! No idea how. It should be placed close to the next area, like most of my buildings, but glitched somehow into the unexplored part.

> *Originally posted by **[AllisB](/forums/10718/topics/513514?page=65#13126467)**:* > > *Originally posted by **[MadManix](/forums/10718/topics/513514?page=64#13073022)**:* > > I'm not someone to complain quickly or repeatedly... > > > > But: 2 (read **two!**) months ago I asked for a generic missing key in skyscraper 2, and I'm still anxiously waiting for it. > > > > Come on, AllisB: please take your duty as PR support staf seriously. How difficult can it be to make that one small change in the database? Or if this proves to be too difficult to do, would you mind escalating this (as well as the other requests for help here) to someone who can solve it? > Fixed! We really apologize for taking such a long time! =) Thank you for fixing the problem and the apology!

When loading the game and connecting to the website https://kg1.project-restoration.com/html/index.php one gets an error, because the connection to project-restoration.com is not secured (invalid date of encryption certificate). *(I think we had a similar error a year ago...)* **Do NOT copy the exact error message here, as it contains your user code to the game database!!!**

> *Originally posted by **[MadManix](/forums/10718/topics/513514?page=65#13152807)**:* > When loading the game and connecting to the website https://kg1.project-restoration.com/html/index.php one gets an error, because the connection to project-restoration.com is not secured (invalid date of encryption certificate). > *(I think we had a similar error a year ago...)* Issue was resolved after a few hours... Maybe they will renew their security certificate in time next year? ;-)

> *Originally posted by **[MadManix](/forums/10718/topics/513514?page=65#13153217)**:* > > *Originally posted by **[MadManix](/forums/10718/topics/513514?page=65#13152807)**:* > > When loading the game and connecting to the website https://kg1.project-restoration.com/html/index.php one gets an error, because the connection to project-restoration.com is not secured (invalid date of encryption certificate). > > *(I think we had a similar error a year ago...)* > > > Issue was resolved after a few hours... > Maybe they will renew their security certificate in time next year? ;-) > > Hello! We've fixed this, can you enter the game now?

Hi, Found the first part of the telescope before I unlocked the quest that asks me to do it (metal detector quest). I got the part in my inventory but the quest does not recognise that I already found the part. What to do?

Hi, So here's the deal. I had saved the winter dwelling and grahm's hut from the garden event for decor purposes even after the events ended. Unfortunatley, when my game was hit with lag, twice now, it was when I was trying to move the screen and accidentally hit the buildings/buttons that said to give those buildings back. :/ I really didn't mean to do that, so I'm hoping that the devs would see clear to please giving me those buildings back without having to wait for if/when the events might come around again. Thank you.

> *Originally posted by **[Dave_J](/forums/10718/topics/513514?page=65#13158777)**:* > Hi, > Found the first part of the telescope before I unlocked the quest that asks me to do it (metal detector quest). I got the part in my inventory but the quest does not recognise that I already found the part. > What to do? Hello, check the game now please, it must be fixed! :) > *Originally posted by **[mewtwonate](/forums/10718/topics/513514?page=65#13165199)**:* > Hi, > > So here's the deal. I had saved the winter dwelling and grahm's hut from the garden event for decor purposes even after the events ended. Unfortunatley, when my game was hit with lag, twice now, it was when I was trying to move the screen and accidentally hit the buildings/buttons that said to give those buildings back. :/ I really didn't mean to do that, so I'm hoping that the devs would see clear to please giving me those buildings back without having to wait for if/when the events might come around again. Thank you. Dear Friend, unfortunately, we do not reimburse buldings that you delete/move by accident! In any way I will send your report to the Devs and they'll check if deleting was due to a game glitch you will get the reimbursement! Thank you for understanding! Have a nice day! =)

Trouble with the observatory-part Found the fourth part of the telescope. I got the part in my inventory but the quest does not recognise that I already found the part. What to do? can you fix it please?

AllisB, Will the game ever be updated again? It has been several years since a major update.

went to see if Allis was even active. found a response she'd given someone else: Dear User, the new updati will come out very soon, we are working on it! Aug 13, 2019 11:09pm course, we've all heard that before…

Dear AllisB, I am unable to complete the first requirement of the task "First movie" since I received and completed "The List of Rewards" before "First movie" was available. I cannot stamp it. Can you do something with it? I do not need the reward at least tick it as completed please :) My Kong ID: 43858540 Thanks a lot

Apparently tech support has left this game. :/

Support, updates, Devs -- they've all just vanished. If they're going to leave the game as is until it vanishes due to flash dissapearing, they should just say so.

same problem here, second request. Would like to finish the Observatory before you can this game altogether. v