Since the last update, every time I log off I lose all my chests. I lost an epic chest too, this way….

Mh…it seems that happened only twice

Sorry about the missing chests! I accidentally put out a build that wiped them (and then another one 15 minutes later that corrected the first bug, but wiped them again if you had downloaded the first patch). It shouldn’t happen anymore though… sorry for the bugs!

Hi there. I got a grey screen after the loading. I get the exact same grey screen if I try to open the game in the main site of the game. What should I do?

Hi SirF, Were you ever able to load the game? What browser are you using and are you playing on a PC or MAC? If you can catch me or lesink online (we are often in the chat room), please send us a message and we will help try to figure out why you are unable to load the game.

> *Originally posted by **[stormwars](/forums/32949/topics/634387?page=1#posts-10477573):*** > > Hi SirF, > > Were you ever able to load the game? What browser are you using and are you playing on a PC or MAC? > > If you can catch me or lesink online (we are often in the chat room), please send us a message and we will help try to figure out why you are unable to load the game. Hey Storm. I’m playing on PC. I can see the loading bar with the Unity logo, then when it ends I got grey screen. I tried with Chrome, IE and Firefox. Same problem. Also, if I try to play from the main page, I can see “Dowloading (X/X)”. When it ends, same grey screen. :(

Hi again SirF, The first thing to check is probably to make sure that your PC configuration is set up for openGL. Please check this website for the status of your browser’s compatibility with WebGL: [http://www.doesmybrowsersupportwebgl.com/](http://www.doesmybrowsersupportwebgl.com/). If the link says “NAY,” it is possible that your browser either doesn’t support WebGL, or that it’s disabled for some reason. Follow the instructions here to enable WebGL: [http://superuser.com/questions/836832/how-can-i-enable-webgl-in-my-browser](http://superuser.com/questions/836832/how-can-i-enable-webgl-in-my-browser) If that doesn’t work, it would be very helpful to have a dump of your ‘developer log’ – it should show us any particular errors that are happening when you try and load the game. In Chrome, it’s the menu button in the upper right corner→more tools→developer tools. This will open a sidebar with output from the game (make sure the ‘console’ tab is selected in the sidebar). In Firefox, it’s menu→developer→web console. If you could copy any of the text that looks like an error happening after the loading is finished and paste it in the forums here, it might help us diagnose what is happening. Sorry for the bugs and really appreciate the help!

The first page says “YAY” so I guess I’m fine. Yesterday I went to the second link you put and I tried to do the things but it seems is all right in my browser. This happens while loading on Kong  After the loading, all the screen gone grey screen and the console dissapear.  This is what I get from the main page (NOT the game page)  And this is from the game page 

ok SirF, none of the error messages that are showing in the console are out of the ordinary I’m afraid, so I’m still stumped as to what is going on. I’ve never seen the ‘dev tools was disconnected’ error though, so I’m wondering if you have some type of plugin that is interfering with the game loading, or if you have an older version of the browser that is having trouble. What version of Chrome are you using? You can find this in menu→settings and selecting ‘about’ on the left hand side. On the game page, where it is downloading the data, when it completes the screen just goes gray like on kongregate? And does the console disappear or gray out when that happens? Do you see the same ‘dev tools was disconnected’ popup? One last thing to try, to see if you have some type of plugin problem. Could you try playing in an ‘incognito’ window in Chrome or a ‘Private window’ in Firefox to see if the game loads? Thanks again for helping us figure this out! Will send you some gems in the game for your time (once we get you in that is!).

Hi again Storm. Chrome: Versión 51.0.2704.79 m (It says Chrome is updated) When the downloading is complete in game page of the main site, the screen goes grey just like in Kong (btw in Kong the grey screen fits all the screen of the browser, not only the game screen). Just like this:  When I open the console at the main page the exact same message appears (it turns the screen white, but when I close the console it turns grey again). I opened the game in incognito mode and got the same problem, in both main site and Kong. I disabled all the extensions on my browser and nothing. Finally I unistalled Chrome and installed again. Same problem (and it happens in all browswer so I think it’s not a browser-related problem). PS: thanks for the gem offer :)

Ok SirF, this is a very strange problem we haven’t encountered before. One more thing to try since it appears the developer console in Chrome isn’t behaving properly – try the same thing in firefox with the developer console enabled (menu→developer→web console). When the game stops loading and becomes unresponsive, does the firefox developer console show anything potentially useful?

also, do you know how much RAM you have installed in your PC?

I had no luck with Firefox :(  RAM: 4GB (2,93 usable)

Ok for some reason it’s working just fine now on Chrome. I did literally no changes, but it works now. I’ll tell you if I got the problem again. Thanks for your attention Storm.

Things disappear again….I had a ruby, an emerald and a sapphire in my inventory (along with coins and other stuff). I clicked ‘save and quit’, then I logged in again and….the sapphire was still there, emerald and ruby disappeared. I find it is pretty sadic to steal me the big ones leaving the sapphire…. Chests are gone, I checked. I will make sure from now on to use all those items before ‘save and quit’….it is really, really annoying…. I farm hours to collect a bunch of gems from achievements and in a few seconds I lose 8 gems without a reason…..

Using ‘Forfeit’ when watching a battle in replay sometimes freezes the game (about 1 in 10 I guess). This is on Firefox if it matters.

ok shin, I will send you the missing gems. We just updated the treasure system so maybe it’s related to that somehow. @eglo, I’ll look into it, thanks for reporting.

Bugs after season. 1) mail said score reset to 1458 after season 2) save/quit 3) login. arena score got reset to 3746 or 3748 4) 0 opponnents in arena and cant play cos everyone else is at 1-2k.

i actually had the similar issue, too, today. It seems like the progress i made the last time i played did not get saved ( chests gained, games played, etc.). This bug should be fixed asap imho.

Arena new season: When I lose a match I only lose one crown, even when my opponent has a lower rank than me. EDIT: It seems to have been fixed now.

I do recognize the potential for a mistake on my part, but I’m pretty certain I had a Gold Skeleton Key in my inventory, and that when I refreshed it morphed into a Silver Skeleton Key. Perhaps the ID numbers being stored in the system are somehow mixed up?

“Most crowns” kong highscore is still bugged.

ok Zak, I’ll look into it. @Sir\_V: let me know if this happens again. @ieriach, same thing. Sorry for the data loss! I think we addressed that problem though, so it shouldn’t happen again.

When Gorm triggers the incinerate on the first target, the second target is incinerated automatically, be it burned, unburned, magic shielded or whatever.

ok Shin, I’ll try to figure out why that is happening.