> *Originally posted by **[hanginguilty](/forums/35742/topics/1888529?page=1#13317920)**:* > still cannot get the game to open on ipad > Have you uninstalled / re-installed?

I cannot get into the game...goes to loading screen then keeps booting me over and over...super frustrating and I am paranoid that if I delete game then reinstall all my 2 years of progress will be lost...I am using the mobile app for iphone

> *Originally posted by **[Munchkindaddy33](/forums/35742/topics/1888529?page=2#13317960)**:* > I cannot get into the game...goes to loading screen then keeps booting me over and over...super frustrating and I am paranoid that if I delete game then reinstall all my 2 years of progress will be lost...I am using the mobile app for iphone Sorry about that Munchkin. Did you link your account with Kongregate? DM me if you want and I can walk you through it.

I'm not on facebook so how do I DM you? thank you for replying to my post

I am unable to login to my Battlehand Kongregate account or even a newly created account through any device. Is it possible that my IP address was banned?

> *Originally posted by **[Munchkindaddy33](/forums/35742/topics/1888529?page=2#13317974)**:* > I'm not on facebook so how do I DM you? thank you for replying to my post I've reached out direct.

> *Originally posted by **[AnotherPlaceProd](/forums/35742/topics/1888529?page=1#13317849)**:* > > *Originally posted by **[jennybubb](/forums/35742/topics/1888529?page=1#13317836)**:* > > Just updated and now can't get the app to load. Not keen to try re-installing as don't want to risk losing 2 years of progress. Any ideas? > > > > Jenny, did you link your Kong account? If so, you won't have an issue loading progress Re-installed and had linked my game to my account so all working fine now. thank you for your response.

Just curious, for anyone who has not linked their account on an Apple device with an up to date OS, have you tried offloading then reinstalling? Theoretically, offloading should delete the app but not the data. I had previously offloaded the app without any problems before I had linked my account. However, since I had problems yesterday before seeing this thread, I tried both offloading and an uninstall, although neither worked at the time. Unfortunately, I have no idea if the offloading would have done the trick.

I still am not able to start the game, will I loose my game data if I uninstall the App?

i don't think I ever linked the game to my account. If I uninstall/reinstall, will I lose all of my progress, or is there a workaround? Thanks in advance for your help.

I just uninstalled the app then reinstalled it and it booted me back to level 1...2 years of grinding building up my characters gone. I am literally sick to my stomach right now...please tell me there is a way to get my saved progress back???

> *Originally posted by **[AnotherPlaceProd](/forums/35742/topics/1888529?page=2#13317968)**:* > > *Originally posted by **[Munchkindaddy33](/forums/35742/topics/1888529?page=2#13317960)**:* > > I cannot get into the game...goes to loading screen then keeps booting me over and over...super frustrating and I am paranoid that if I delete game then reinstall all my 2 years of progress will be lost...I am using the mobile app for iphone > > Sorry about that Munchkin. Did you link your account with Kongregate? DM me if you want and I can walk you through it. Munckin is my dad and he is really mad and paranoid that he lost all of his progress on the game. 2 YEARS!!! 2 YEARS OF GRINDING.

I can't open the game after the update, what do I do?

i havent uninstalled because im not sure it will keep my content.

> *Originally posted by **[leftoverFood](/forums/35742/topics/1888529?page=2#13318010)**:* > Just curious, for anyone who has not linked their account on an Apple device with an up to date OS, have you tried offloading then reinstalling? Theoretically, offloading should delete the app but not the data. I had previously offloaded the app without any problems before I had linked my account. However, since I had problems yesterday before seeing this thread, I tried both offloading and an uninstall, although neither worked at the time. Unfortunately, I have no idea if the offloading would have done the trick. Are you ok now though if not DM me!

> *Originally posted by **[SimoneL218](/forums/35742/topics/1888529?page=2#13318014)**:* > I still am not able to start the game, will I loose my game data if I uninstall the App? Not if you had your account linked to your kong account. if not, DM me and I'll help you through!

> *Originally posted by **[Colorlessgreen](/forums/35742/topics/1888529?page=2#13318028)**:* > i don't think I ever linked the game to my account. If I uninstall/reinstall, will I lose all of my progress, or is there a workaround? Thanks in advance for your help. There is a workaround but I'll need to help, DM me and I can walk you through it. Thanks!

> *Originally posted by **[bryanmcquay](/forums/35742/topics/1888529?page=2#13318052)**:* > i havent uninstalled because im not sure it will keep my content. > For those reading this one, Bryan has DM me and we'll sort this offline!

uninstall and reinstall resolved the issue for me. thank you for the fix!

I got a similar problem. How can i contact u directly - i tried through the support center but i guess it is not the same as contacting you per dm ?

> *Originally posted by **[Wurri](/forums/35742/topics/1888529?page=2#13318198)**:* > I got a similar problem. How can i contact u directly - i tried through the support center but i guess it is not the same as contacting you per dm ? Glad you find a way, we'll sort you out!

thank you, APP, for helping get people sorted after this; really appreciate the effort you put into it.

> _Originally posted by **[AnotherPlaceProd](/forums/33541/topics/1888529?page=2#13318106):**_ > > *Originally posted by **[leftoverFood](/forums/35742/topics/1888529?page=2#13318010)**:* > > Just curious, for anyone who has not linked their account on an Apple device with an up to date OS, have you tried offloading then reinstalling? Theoretically, offloading should delete the app but not the data. I had previously offloaded the app without any problems before I had linked my account. However, since I had problems yesterday before seeing this thread, I tried both offloading and an uninstall, although neither worked at the time. Unfortunately, I have no idea if the offloading would have done the trick. > > Are you ok now though if not DM me! Totally fine. I had just wanted to suggest offloading for people who had an Apple device but hadn’t linked their accounts as offloading and reinstalling solved quite a lot of problems for me before I stopped procrastinating and linked my account. As I already stated, offloading deletes the app but not the data. However, it is not always a guaranteed fix. Again, I did have the same problem as everyone else but tried both offloading/reinstalling and uninstalling/reinstalling with a linked account. It didn’t seem to work at the time, but I must have done it in the right window of time because when I tried it later, it was fine. Sorry, I didn’t think to add this info before. For those who don’t know how to offload, Go to Settings->General->iPhone/iPad Storage (you might have to wait for your app names to load)->Battlehand. Once you tap on BattleHand, you should see an option to Offload App. Directly underneath, it will explain what offloading will do if you are concerned. Again, I don’t know if it will work, but it is fairly easy to try, and it should not affect your data.

> *Originally posted by **[leftoverFood](/forums/35742/topics/1888529?page=2#13318343)**:* > > _Originally posted by **[AnotherPlaceProd](/forums/33541/topics/1888529?page=2#13318106):**_ > > > *Originally posted by **[leftoverFood](/forums/35742/topics/1888529?page=2#13318010)**:* > > > Just curious, for anyone who has not linked their account on an Apple device with an up to date OS, have you tried offloading then reinstalling? Theoretically, offloading should delete the app but not the data. I had previously offloaded the app without any problems before I had linked my account. However, since I had problems yesterday before seeing this thread, I tried both offloading and an uninstall, although neither worked at the time. Unfortunately, I have no idea if the offloading would have done the trick. > > > > Are you ok now though if not DM me! > > Totally fine. I had just wanted to suggest offloading for people who had an Apple device but hadn’t linked their accounts as offloading and reinstalling solved quite a lot of problems for me before I stopped procrastinating and linked my account. As I already stated, offloading deletes the app but not the data. However, it is not always a guaranteed fix. Again, I did have the same problem as everyone else but tried both offloading/reinstalling and uninstalling/reinstalling with a linked account. It didn’t seem to work at the time, but I must have done it in the right window of time because when I tried it later, it was fine. > Sorry, I didn’t think to add this info before. For those who don’t know how to offload, Go to Settings->General->iPhone/iPad Storage (you might have to wait for your app names to load)->Battlehand. Once you tap on BattleHand, you should see an option to Offload App. Directly underneath, it will explain what offloading will do if you are concerned. > Again, I don’t know if it will work, but it is fairly easy to try, and it should not affect your data. Thanks for the suggestion btw, and would love to know if it works but since it appears that some cache data got corrupted (prob during the propagation delay, we're not sure), I think it's unlikely to clear the problem. Sadly :(