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Since the new update this game is terrible on Chrome.
During last GW it crashed at least 10 times during the course of doing my GW keys.
Whats worse is when you wait 6+ hours for Furie Lair keys just to have it crash at start of the match and you lose 2-3 keys.
Either the crash problem needs to be fixed or it needs to be like the rest of the game, where you dont lose keys when the game disconnects.
I know many are experiencing this same issue.
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same here, chrome crashes often
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Having same problem both on phone (Android) and on Laptop (Chrome).
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I have lost two keys on chrome too
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The Chrome struggle ir REAL! Please fix APP....ASAP
5 or more reloads everyday, and always at the worse possible time is becoming too much...
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MeToo on Chrome. Probably issue on Kongregate, cause it happens sometimes with Spellstone too.
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Having same problem with ios on an ipad.
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Switch to Edge.
I stopped using chrome due to crashing and have had zero issues with this browser.
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But if you are using HUD, I am not sure there is any possibility to run it elsewhere in Chrome....
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I have the same problem on my iphone.
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u can use hud as well on ff. i switched back to ff and no crashes here since then.
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Seems like I get one crash a day, then I'm good till the next day.
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Same problem on my Iphone today
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For me, Chrome was crashing around 3 times per day. Switched to Firefox a few days ago. No crashes yet.
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Same issue on ipad. I don't have the problem on Firefox or my Android phone.
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Happens on iPad often, Firefox (Mac) sometimes.
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Dunno what's up tonight, but instead of crashing a few times a day, it has crashed a few times in the last couple hours. This is getting out of hand. Please fix!
ForestWalker
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Thanks for the reports. We are looking into this, but we've not seen any crashes ourselves yet. Chrome may be a separate issue. Please let us know if you notice anything consistent that appears to cause the crash (i.e. a specific card, combination of Heroes, hiring a Hero, etc). Thank you!
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Hi Claire.
So far I thought it was always crashing when loading something (dungeon, arena, fury, etc). But the last time it happened in the middle of a fury battle, so that is not the case. It seems to happen pretty much randomly. My worst experience is with Chrome crashing multiple times within a few hours, but it also happens on iPhone.
I remember seeing in a chat that someone mentioned the "cleanup" algorithms went bad since the Unity upgrade, and that the game balloons to using a lot of memory quickly. I have no proof or personal knowledge of this, but it seems like something that would contribute to frequent crashes and reboots. Sorry I'm not offering much to go on.
ForestWalker
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It's definitely an issue on Chrome. Every week I'm losing not less than 6 keys due to restarts. I opened support tickets, but never got keys back.
Unfortunately there is no pattern, it seems to be random. I always try to refresh browser before attacking, to clean memory and stuff, but it's no use. It happens even with a newly opened browser. Sometimes it resets after I push the "Battle!" button, sometimes after loading the battleground but before the combat take place, sometimes in the middle of combat, and even just before killing the Fury.
All the keys, damage and time will be lost and any borrowed hero will be unavaliable. It's really frustrating at the upper levels, when you need to borrow and have only few attempts left.
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Happens to me regularly on iPad just when starting a fight in the arena, gauntlet and furies lair. Lost over 1000 gems if furies lair over the past 4 weeks. I am ict literate and have done everything I can but have been advised it is a memory leak from the game which is something which appears can only be resolved by those managing the game. Can't believe they indicate that they can't recreate the issue.
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This problem is actually on every game that I have played here on kong. whats worse is that it is only on Kong. not other site's. what did kong do to their site?
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