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Crashes every few minutes. Loss of keys which you get very little of. No customer support. If you spend money on this game you are a fool!!
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> *Originally posted by [Anarchmanifest](/forums/16304/topics/586937?page=1#10064592):*
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> Crashes every few minutes. Loss of keys which you get very little of. No customer support. If you spend money on this game you are a fool!!
I am happy to be a fool and this game still makes a lot of fun. They will fix it sooner or later.
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No crashes and great support. Both forum and through tickets. Great game and I urge people to support it.
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Oh I assure you there is customer support
No call centres though, they don’t make that kind of money
I don’t want to influence your decision, but just look at how much works those who are mods on this forum has helped people
You’d be a lot more understanding if you tried making a video game
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> *Originally posted by [KittenHero](/forums/16304/topics/586937?page=1#10064680):*
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> Oh I assure you there is customer support
> No call centres though, they don’t make that kind of money
Fully agreed, if you didn’t notice support from Kong yet you are a blind fool my friend : )
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Hey kitten hero you seem a wise guy here, can you tell me if it’s possible to turn notifications off? The spam is annoying.
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Hello Anarchmanifest!
For device crashes – please contact support @ [https://anotherplace.zendesk.com/hc](https://anotherplace.zendesk.com/hc)
For notifications -
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For all people who complain about crashes or something buy better devices no “mini” no “s” or “c” . im playing on lg g4 for 5,6h a day since few days and didnt have any crash.
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> *Originally posted by [danielowy](/forums/16304/topics/586937?page=1#10065152):*
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> For all people who complain about crashes or something buy better devices no “mini” no “s” or “c” . im playing on lg g4 for 5,6h a day since few days and didnt have any crash.
That’s rather harsh advice don’t you think? It’s not easy to develop for the wide range of devices and iOS / android versions, but I am sure stability is worked hard on. People need to keep in mind this game is still in soft launch, if im correct. Our input we surely result in a very nice next version.
Just got to help the devs collect data and deal with it in the meantime.
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> *Originally posted by **[aurislen](/forums/16304/topics/586937?page=1#posts-10065144):***
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> @StunningStaff my notifications are off and still crashing like crazy… Iphone 5s ios 9.2 i dont think that is device problem tbh :)
Hello! To clarify, if you are having crashes, please contact support @ [https://anotherplace.zendesk.com/hc](https://anotherplace.zendesk.com/hc) so they can investigate the crash issue further.
The notification image is just for those who are looking to turn them off. :)
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Customer service is fantastic. I got a response back within minutes and they gave me an explanation as to what is wrong and when it will be fixed. Then gave me 10 raid tokens and 100 gems for my troubles.
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I assure you, our whole team is paying attention to any and all reported issues. Did you (OP) contact support…?
The game was released less than a week ago and we’re thrilled that so many people like it. We’re definitely very focused on discovering and fixing any issues people encounter.
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Thanks all, it sounds like most of you are having a great time in Fellcrest! :)
You can also contact us through the in-game support page; tap on the “K” button when on the world map, and then simply tap “Support”.
Thanks again, and see you in the Arena! :)
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Oh man, OP summoned 3 devs with just 1 post
Pretty impressive. Now we just need Merf and AnotherClaire
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> *Originally posted by **[KittenHero](/forums/27844/topics/586937?page=1#posts-10066713):***
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> Oh man, OP summoned 3 devs with just 1 post
> Pretty impressive. Now we just need Merf and AnotherClaire
LEL!
But seriously, OP needs to get his act together, calling us ‘Fools’ for playing this great game with great support from a great company… Really?
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