Has anyone else noticed an extreme slowdown in the app performance today? I have an up to date iPhone 11 and the game has always been great, but today the app is crawling and crashing randomly. I know the devs don’t care, just wondering if this was an issue for others.

I'm on Android so don't know about iOS. Things to try: - clear app cache - clear app data - reinstall - [File a ticket](https://officespace.zendesk.com/hc/en-us/requests/new)

I got a new phone (android Moto G) and I'm blazing fast. I also got new animations in the game.

> _Originally posted by **[Annicdote](/forums/534035/topics/1921384?page=1#13526328):**_ > I got a new phone (android Moto G) and I'm blazing fast. I also got new animations in the game. What kind of new animations? This has me interested. For original poster, I typically reinstall the app every 6-9 months. Afterwards, the app data installed to my phone has been significantly less. I’m still trucking along on iPhone 7+.

If you uninstall and then re-install, how long before you can sign in and get your saved game back? The few times I've done it I've had to get up to level 5 or so in order to even get the option to sign in (which takes a while considering you're starting from scratch with no characters whatsoever).

For me it’s been 50/50. Half the time I have to complete the tutorial, half the time I don’t. It’s been so long since being forced onto the tutorial, I don’t really think about it. I just make sure I have the correct log in info.

It started working after a day or two later. Was just weird for awhile

> _Originally posted by **[mdt1105](/forums/534035/topics/1921384?page=1#13526344):**_ > > _Originally posted by **[Annicdote](/forums/534035/topics/1921384?page=1#13526328):**_ > > I got a new phone (android Moto G) and I'm blazing fast. I also got new animations in the game. > > What kind of new animations? This has me interested. > I have 1) strangely more "realistic" images as I scroll from floor to floor. It's hard to describe the difference, except that the floors seem to maintain dimensionality better 2) when I get coins or flair from an emoji, the coins or flair fly to their collection point. Cake flies to the cake collection points, and most amusingly, interns float up to where they live. Anything that is awarded during the game appears and makes its way to its collection point. 3) Assigning characters is blazingly fast compared to what it was. It used to take a minute for the menu to load, now it takes seconds. 4) There is no lag when collecting or starting errands. It's amazing. I was so excited when I saw actual *improvements* in the game--I hoped we were gonna get new stuff. But alas, such was not the case.

> *Originally posted by **[Annicdote](/forums/889885/topics/1921384?page=1#13526736)**:* > > _Originally posted by **[mdt1105](/forums/534035/topics/1921384?page=1#13526344):**_ > > What kind of new animations? This has me interested. > > > I have > 1) strangely more "realistic" images as I scroll from floor to floor. It's hard to describe the difference, except that the floors seem to maintain dimensionality better This one I'm not sure about. There's parallax, where foreground things move more quickly than background things. This looks like the labels on the floors scrolling more quickly than the rear wall of each floor, resulting in floors at the bottom of the screen having their flooring in view, and floors at the top of the screen having their ceiling in view. Is that it? > 2) when I get coins or flair from an emoji, the coins or flair fly to their collection point. Cake flies to the cake collection points, and most amusingly, interns float up to where they live. Anything that is awarded during the game appears and makes its way to its collection point. These have always been present for me. I'm on Android, ranging from 7 - 10, usually on a midrange or better phone. > 3) Assigning characters is blazingly fast compared to what it was. It used to take a minute for the menu to load, now it takes seconds. Is this in both Main and Event, or just Event? Some time ago we complained about the slowness of assigning characters, and the developers put a bit of effort into fixing Events so assignment was faster. There was a night and day difference afterward, assignment being much faster to load the character list. This was some time ago. Notably, Main is still very slow. I've never understood how they could end up optimizing only one of those, as it should be the same code running in both places. > 4) There is no lag when collecting or starting errands. It's amazing. Errands have always been inconsistent for me. Sometimes super fast, sometimes very laggy. I think it depends on how busy the OS is or how much memory is in use. > I was so excited when I saw actual *improvements* in the game--I hoped we were gonna get new stuff. But alas, such was not the case. Unfortunately I think your phone is just catching up to the full version of the game, somehow.