**Missing Flair?** In the offer page, scroll down to the bottom and click the link "Missing Flair?" This page may contain the information you're looking for. If not, please [contact support](http://officespace.zendesk.com/hc/en-us/requests/new) with your PlayFab ID (found in settings) and device info. **Ad Crashes?** If you're having ad crash issues, here are some troubleshooting tips: * Check your game app and your device for updates. * Remove unwanted apps to free up space on your phone. * Close unused apps and/or restart your device * Uninstall and re-install the game. If you link your game account to your Kongregate.com login, your progress will be saved and can be restored by logging into Kongregate in-game after reinstalling. Play on a strong internet connect (WiFi recommended) * Check to see if there are any privacy settings/settings on your device that restrict you from viewing ads * Check that your Internet provider/region does not restrict ads, or your modem/provider doesn't throttle ads or ad content Support will help you look into missing flair offers and other ad bonuses - please send a ticket to http://officespace.zendesk.com. **Our goal is to help all players when issues arise. Please keep your interactions with support civil and respectful.** For more information, see our [Conduct Code](http://www.kongregate.com/pages/conduct).

# Offer Wall / Free Flair FAQ *** # What is the "Offer Wall", and how do I find it? You can now earn free flair in the game by completing 3rd party offers. To find offers, navigate to the Shop (Shopping Cart Icon) then scroll down to the "Flair" section. Select "Earn Flair" and after a few moments the offer wall should populate with offers available to you. Due to the nature of this 3rd party relationship; some offer issues may stem from the ad provider and not Office Space. To get help troubleshooting your offers, please read other sections of this FAQ or contact the ad provider directly at [supersonic-customersupport@ironsrc.com](mailto:supersonic-customersupport@ironsrc.com). If for any reason you are having difficulties locating the Offer Wall, or it is not launching correctly, please contact [Office Space Support](http://officespace.zendesk.com/hc/en-us/requests/new). # I've attempted to do an offer, but none of them are giving me Flair! **Please note the following when troubleshooting offer completions:** * You must navigate to the offer from within Office Space: Idle Profits. Doing so externally will not result in a credit, even if all requirements are met. * All requirements for each offer must be met entirely. Premature uninstallation/cancellation will cause the offer to not credit properly. * If you have attempted the same offer before, whether it be within Office Space: Idle Profits or another game/app/website, it will not credit a second time. * Complete the offer when you have a strong-stable WiFi to avoid any communication issues. If you believe you have met all requirements for an offer, but it has still not awarded you any Flair, please **give it at least 24 hours for the reward to show up before contacting support**. If you uninstall/unsubscribe from the offer, it may fail to credit correctly, and would not be considered a valid completion by the advertiser. # It's been more than 24 hours and my offers say PENDING/REJECTED!!! Offers are credited based on approval by the 3rd party provider. While an offer is in the "Pending" phase, it may or may not be approved based on whether the provider indicates all requirements have been met. For any "Pending" offers, you can tap "Missing Flair?" next to the offer name on the status screen. As an example, if an offer is a 30 day trial, it may not credit for several days, or at all if it's canceled instantly. If an offer has been marked as "Rejected", it usually indicates that requirements were not met, or that a duplicate submission was detected. **After 24 hours if you feel that an offer should have credited you can contact Iron Source (SS) at: [supersonic-customersupport@ironsrc.com](mailto:supersonic-customersupport@ironsrc.com)** or within the app by scrolling down the page to the "Missing Flair" link. They will expect proof of offer completion in the form of screenshots. # Offer is malicious or misleading. (ie: Free Trial not really Free) We are interested in keeping offers as honest as possible for players. With that mindset, if you encounter any offer that seem suspicious, misleading, or out right malicious, please [submit a ticket to Office Space support](http://officespace.zendesk.com/hc/en-us/requests/new) so we can investigate and report the problem. Please include: * Your Play Fab ID (To find your Play Fab ID click the button in the bottom right (Settings) and then click the cog icon. Your ID will appear at the top.) * Name of offer, and any relevant screenshots. * Description of why you believe the offer needs to be reported. # My offer says "completed" but I STILL did not get my Flair! Offers may take some time to credit based on the type of offer. Usually relaunching the application or completing a battle can cause offers to be properly rewarded. If for any reason you do not see Flair you have been awarded, please allow up to 24 hours before contacting the ad provider at [supersonic-customersupport@ironsrc.com](mailto:supersonic-customersupport@ironsrc.com). Please send the following: * Your Play Fab ID (To find your Play Fab ID click the button in the bottom right (Settings) and then click the cog icon. Your ID will appear at the top.) * The name of the offer that you had difficulties with. * A screenshot of your Flair offers screen (To find the Flair Status screen go to shop > flair section > free flair > scroll down and select "Missing Flair". It will take you to an invoice screen regarding your attempted offers.) # All/most Offers crash, freeze, or never load for me at all. If issues persists after relaunching the application, we recommend syncing a Kongregate account to backup your save data (if you have not yet done so), and clearing out cache/ reinstalling the application, and then restarting your device. If this does not alleviate the issue, please [contact Office Space support](Http://officespace.zendesk.com/hc/en-us/requests/new), so we can investigate and report the problem. Please include: * Your Play Fab ID (To find your Play Fab ID click the button in the bottom right (Settings) and then click the cog icon. Your ID will appear at the top.) * Device/Model and Operating System version (example: LG Optimus L1 Android OS 4.1.2) * Brief description of the problem, and steps you've already taken. # I've contacted Iron Source (SS), but have yet to hear back or have not been awarded properly!! All tickets received are being looked into and answered in the order they are received so we ask that you be patient. If you feel you that Iron Source (SS) unustly rejected your ticket, we may still be able to help. Contact Office Space support at http://officespace.zendesk.com/hc/en-us/requests/new.