[](https://juppiomenz.zendesk.com/hc/en-us/requests/new) ## Are you looking for help with a purchase? ## Need to report a game bug or account issue? ## Experiencing crashes or server instability? ## Want to share feedback or suggestions privately? * * * If you are having an issue or problem with Bit Heroes or would like to share feedback privately, please use [this link](https://juppiomenz.zendesk.com/hc/). or via the mobile app’s Kongregate panel (tap the red K). ## Please include: - Kongregate username or Player ID. - Device. - Operating System version. - Details about the problem. - If you are missing a purchased item, please also send us a copy of the digital receipt. *** **Our goal is to help all players when issues arise. Please keep your interactions with support civil and respectful.** For more information, see our [Conduct Code](http://www.kongregate.com/pages/conduct).

 #### Welcome to the official discussion forums for **[Bit Heroes](https://www.kongregate.com/pages/bit-heroes-mobile)!** To keep our community welcoming, constructive, and on-topic, we have a few rules. Please follow them to avoid being moderated, silenced, and/or banned. *** #### 1. Be polite. No harassment, threats, or excessive insults/negativity. No overtly sarcastic and satirical posts intended to rile up the community or incite discord. Remember, even critical feedback can be shared respectfully. #### 2. Keep it clean. No hate speech, spam, profanity. No vulgar, offensive, or other NSFW material. #### 3. Do not post about hacks/cheats/exploits/selling/buying/trading. If you have content of this nature to report, please [contact support](https://kon.gg/BitHeroesSupport) with the information. Account selling/buying/trading is against [Kongregate's User Agreement](https://www.kongregate.com/user-agreement) and can result in a permanent ban. #### 4. Please contact support for account help. We can explore some technical issues on the forums, but anything that requires individual help in your account (such as missing items, lost progress) must go through [the support team](https://kon.gg/BitHeroesSupport). #### 5. Do not mock new players. We’ve all been new at one point or another and we do not want to deter people from engaging with the community or recruiting friends to play. Your expertise may be very helpful! #### 6. Stay on-topic. This forum is primarily for talking about Bit Heroes. Your topic should contribute to the community in some way and your posts within any thread should contribute to the topic in some way. If you are having a one-on-one discussion or need to resolve a personal conflict, please move your conversation to private messaging or check out [Kongregate's off-topic forums](https://www.kongregate.com/forums/2-off-topic). Additionally, please adhere to the [Kongregate User Agreement](https://www.kongregate.com/user-agreement) and [conduct guidelines](http://kongregate.com/pages/conduct).

 | | LINK | INFO | |---------------------------------------|-------------------------------------------------------------------|-------------------------------------------------------| |  | [Official Website](https://bitheroesgame.com) | www.bitheroesgame.com | |  | [Game Support](http://kon.gg/bitheroessupport) | Get help with your account, purchases, etc. | |  | [Help Center](https://bitheroes.zendesk.com/hc) | Frequently Asked Questions (FAQ), announcements, and more. | |  | [Game Wiki](https://bit-heroes.fandom.com/wiki/Bit_Heroes_Wiki) | Fandom/Wikia (collaborative infosite)| |  | [Official Facebook Page](https://www.facebook.com/BitHeroesGame) | @BitHeroesGame | |  | [Official Twitter Account](https://twitter.com/BitHeroesGame) | @BitHeroesGame | |  | [Official Instagram Account](https://instsagram.com/BitHeroesOfficial) | @BitHeroesOfficial | |  |[Official Discord Server](https://discord.gg/xSNHnKT) | Invite Code: xSNHnKT | |  | [Official Twitch Account](http://twitch.tv/bitheroesgame) | @BitHeroesGame |

 | | LINK | INFO | |---------------------------------------|-------------------------------------------------------------------|-------------------------------------------------------| |  | [Unofficial Subreddit](https://reddit.com/r/BitHeroes) | r/BitHeroes | |  | [Unofficial Bit Heroes Discord](https://discord.gg/pcsR62X) | Invite Code: pcsR62X. Player-run server with **over 10,000 members**! | |  | [Salty Artists Discord](https://discord.gg/rJf6pVE) | Invite Code: rJf6pVE. Player-run server focused on artists! Share or request art and take part in fun competitions & contests!| |  | [World Boss Hub](https://discord.gg/sBXQpj6) | Invite Code: sBXQpj6. Find, recruit, and chat with players about World Bosses. | |  | [Italiano Server](https://discord.gg/wrEUDUV) | For players who speak Italian. Invite Code: wrEUDUV | |  | [Deutsch Server](https://discord.gg/sGy7nEc) | For players who speak German. Invite Code: sGy7nEc | |  | [Français Server](https://discord.gg/T77J9QZ) | For players who speak French. Invite Code: T77J9QZ | |  | [Nederlands Server](https://discord.gg/gcJDhBZ) | For players who speak Dutch. Invite Code: gcJDhBZ | |  | [Português Brasileiro Server](https://discord.gg/UvAJcH4) | For players who speak Brazilian Portuguese. Invite Code: UvAJcH4 | |  | [Filipino Server](https://discord.gg/kD8a6GG) | For players who speak Filipino. Invite Code: kD8a6GG | |  | [Polski Server](https://discord.gg/edh2xvN) | For players who speak Polish. Invite Code: edh2xvN | |  | [Spanish Server](https://discord.gg/3PkgFMe) | For players who speak Spanish. Invite Code: 3PkgFMe |

 ## General Guides | | LINK | INFO | |---------------------------------------|-------------------------------------------------------------------|-------------------------------------------------------| | | [A Mundane Guide to Familiars](http://bit.ly/2WL0VaF) | Spreadsheet, shared by Fel95 | | | [All the -Gor items](https://cdn1.kongcdn.com/assets/files/0002/7347/gors.png) | Image, created by Gylgymesh | | | [Augment Guide](http://bit.ly/33iBZK8) | Image, shared by Colb | | | [Augment Guide](https://youtu.be/M-6wq0vlZ0I) | Video, shared by Gavjin | | | [Bit Heroes Info Fan Site (some familiars, fusion, equipment, and mount information)](https://bit-heroes.herokuapp.com/) | Website, shared by NerOcrO | | | [Build Effectiveness Comparison](http://bit.ly/33n1bin) | Image, shared by Lithhriss, Fel95 | | | [Bundle Value Calculator](http://bit.ly/2qpybbh) | Sheet, shared by Tripledott | | | [Daily Bonuses](https://bit-heroes.fandom.com/wiki/Daily_Bonus) | Website, shared by emilycx | | | [Fusion Cost Spreadsheet](http://bit.ly/36yRYpv) | Spreadsheet, shared by Tripledott | | | [Offensive Accessory Comparison Sheet](http://bit.ly/2JU4Fl3) | Spreadsheet, shared by emilycx | | | [Starweave Crafting Guide](http://bit.ly/2JT5Kcx) | Image, shared by Colb | | | [Starweave Crafting Guide + Uptier](https://cdn.discordapp.com/attachments/608340995737780226/652620304073359360/unknown.png) | Image, shared by BlurryFury | | | [Ultimate & Comprehensive Familiar Guide](https://youtu.be/3MgDCMXLsF4) | Video, shared by ChookChook | ## Dungeons | | LINK | INFO | |---------------------------------------|-------------------------------------------------------------------|-------------------------------------------------------| | | [D4 Rundown](https://docs.google.com/document/d/1cr6fgSS3cEN2f3XcAe49eUXv-vTkvyGkPaB02_D8emM/edit?usp=sharing) | Document, shared by rob1335 | | | [Uamor / Elementarium Fams](https://cdn.discordapp.com/attachments/608340995737780226/643295495346978817/Elementarium_Dungeon.png) | Image, shared by Gylgymesh | ## Expeditions | | LINK | INFO | |---------------------------------------|-------------------------------------------------------------------|-------------------------------------------------------| | | [Battle Bards Expedition Fusions](http://bit.ly/32lK5QT) | Image, shared by Gylgymesh | | | [Battle Bards Expedition Mythics](http://bit.ly/2PSVdSC) | Image, shared by Gylgymesh | | | [Idol Dimension Mythics & Fams](https://cdn.discordapp.com/attachments/493823581931831316/602697316130095104/unknown.png) | Image, shared by Gavjin | ## Familiars & Fusions | | LINK | INFO | |---------------------------------------|-------------------------------------------------------------------|-------------------------------------------------------| | | [Bait Tanks: Glarzdos, Croundy, Termbot 9000](https://cdn.discordapp.com/attachments/608340995737780226/661340106690527242/Baits_BH_v2.png) | Image, shared by Gylgymesh | | | [Ignatus Chart](https://cdn.discordapp.com/attachments/608340995737780226/642901777242652692/Visual_with_Numbers.png) | Image, shared by Gylgymesh | | | [Ignatus Fusion Guide](http://bit.ly/34A1HtQ) | Image, shared by Tripledott | | | [New Player and F2P Familiar Guide](https://youtu.be/vDkuqq8jvRU) | Video, shared by Gavjin | | | [Rigneous Fusion Recipe Explained](http://bit.ly/36wGhzz) | Image, shared by Gylgymesh | | | [T11 - Fams](http://bit.ly/2PSMYpt) | Image, shared by Gavjin | ## Invasions | | LINK | INFO | |---------------------------------------|-------------------------------------------------------------------|-------------------------------------------------------| | | [Holiday Invasion Completed Visual](https://cdn.discordapp.com/attachments/608340995737780226/657924607365349387/Holiday_Invasion_Completed_Visual.png) | Image, shared by Jbag, Gylgymesh | | | [Jelly Invasion - Full Loot Guide](https://youtu.be/JkTN1h6MUYA) | Video, shared by Gavjin | | | [Papoz Invasion Guide](https://youtu.be/jug5Hml6uss) | Video, shared by Gavjin | | | [Turkey Invasion Familiars](https://cdn.discordapp.com/attachments/608340995737780226/650024382823137310/Revenge_of_the_Turkeys_Invasion_Familiars.png) | Image, shared by JE | ## Raids | | LINK | INFO | |---------------------------------------|-------------------------------------------------------------------|-------------------------------------------------------| | | [Charred Expanse Raid info/breakdown](http://bit.ly/33lTJ7o) | Image, shared by Gylgymesh | | | [Charred Expanse Roster Assistance Guide](http://bit.ly/2Nk08Kv) | Image, shared by Gylgymesh | | | [Raid 8 Quick Guide](http://bit.ly/2NKrSXN) | Image, shared by Gavjin | | | [T11 - Full Guide](https://youtu.be/ZR6kl8u-LAI) | Video, shared by Gavjin | ## World Bosses | | LINK | INFO | |---------------------------------------|-------------------------------------------------------------------|-------------------------------------------------------| | | [Brimstone T11 Gear](http://bit.ly/36HzkMf) | Image, shared by Devilslide | | | [Brimstone WB Familiar Guide](https://youtu.be/J7lua8sN5bA) | Video, shared by Gavjin | | | [Brimstone WB Loot Guide](https://youtu.be/J7lua8sN5bA) | Video, shared by Gavjin | | | [Brimstone World Boss Familiars](http://bit.ly/2JV5nyp) | Image, shared by Devilslide | | | [Water Titans Fusions](https://cdn.discordapp.com/attachments/608340995737780226/655613105371349013/BH_TitansAttack_Fusions.png) | Image, shared by Colb |

Hoping to add some clarity and fresh reminders out there on rules, mutes, and moderator actions. The uncomfortable stuff ( - . -);;;; **World chat moderators are truly here to help the community. **They keep chat on topic, productive, safe, and inclusive. All of our official communities are intended to provide a place for players to help each other with the game, to share information with players, and get constructive feedback on how to make the game better. Toxicity, harassment, and excessive negativity genuinely detract from that purpose, and _all of us_ are negatively affected as a result. **Breaking rules repeatedly will lead to a permanent mute. **Creating alts for the sake of continuing bad behavior will result in a temporary or permanent mute to the alt account. **Continuing to create alts for the sake of continuing bad behavior or harassing other plays will lead to your main account being permanently banned** from the game and Kongregate.com. **This extends to Discord moderation too, which we consider an extension of world chat.** There are some variations due to differences in the platform, but generally the rules and escalation are similar. If you have a complaint or question about moderation, please visit https://kon.gg/BitHeroesMods for more information or contact support on that page if you want to inquire further. Asking in chat or DMing moderators is not the way to do that. This process is in place so that mods can focus on what they are supposed to do: keep the chat clean. Handling mod complaints via support also protects the privacy of players and prevents harassment in the case of an honest mistake or misunderstanding. Thanks again everyone, hearts and sparkles :)