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> My humans are normally hard at work Monday-Friday 8a-5p PST but it could take them a few business days to reply. Right now I detect a high volume of requests and it may be a longer wait than usual. Thank you for your patience.
Sorry for my worry. I know the support team busy in real life job.
Could any player share your experencies of reqested the support and waited how many days?
I played bit heroes at kongregate web site for a long time. For Adgor, I started play bit heroes on mobile app, but I wrongly selected new character. Now I can't play my orignial character in my kongregate account. I sent the email to support on last Friday but still no reply.................
I'm not sure weather my request sent to correct address. So I find the help in this forum.
https://bitheroes.zendesk.com/hc/en-us/requests/new
support@bitheroes.zendesk.com
My support request (355593)
https://juppiomenz.zendesk.com/hc/en-us/requests/new
support@juppiomenz.zendesk.com
My support request (355577)
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I feel very disappoint the help desk reply..........
> Jun 9, 2020, 1:41:10 PM PDT
> Hello,
> To access your account on web, please do the following:
> Make sure any tabs with Bit Heroes open are closed
> Navigate to Kongregate.com and sign into the Kongregate account associated with your character
> Navigate to Bit Heroes
> Bit Heroes should now load the right character.
> Let us know if we can help with anything else, and thanks for playing!
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mmhh explain them you want to unlink your mobile device so you can connect your real account. I think they didnt understand your request
as the bot said, it may take a couple days sometimes.
the juppiomenx zendesk is the old one. please us the bit heroes zendesk
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> Jun 11, 2020, 12:36:51 PM PDT
> Hey,
> Thanks for the response and the clarification! Could you please provide the name of the level 1 character? Once I have that, we can continue!
> Best,
> Alan
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Hey there! Our help desk team is currently seeing a higher than usual volume of tickets. We appreciate your patience while they work on your issue!
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> *Originally posted by **[john_hatten2](/forums/962724/topics/1913497?page=1#13407609)**:*
> the juppiomenx zendesk is the old one. please us the bit heroes zendesk
But the support team replied me that email is support@juppiomenz.zendesk.com
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It is a disaster for Linking Kongregate accounts to Mobile, developer said:
>Make sure to select the correct account because one it's chosen it's permanently linked to your mobile device and the only way to change it is to contact support.
https://www.kongregate.com/forums/962723-general/topics/751749-linking-kongregate-accounts-to-mobile
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>Jun 15, 2020, 11:04:27 AM PDT
>Thank you for the information!
>The account tied to your device has been disconnected, and your original account has been connected to your Kongregate account. Please launch Bit Heroes and play through the tutorial until you defeat Tubbo. Once you have access to the main town tap the red K in >the bottom right corner and sign into Kongregate. You will then be given the option to restore your original character.
>Make sure to sign in with your username, and not your email address.
>Also, we highly recommend players do not use emulators to play the game. Using an emulator may pose a security risk to your account due to how they work.
>If your preferred method of playing Bit Heroes is on your computer please consider switching to the web version of the game on Kongregate.
>Thanks for playing Bit Heroes!
>Best,
>Erika
It's done, case close. I want to share my experience for account issure to other who is suffering same thing,
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