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Ardagan

Sep. 15, 2015

Under rating threshold (show) I'm not sure who gave the developer the idea "the more clicks -- the better", but developer definitely forgot the second part "up to some grade".

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(2)

weezyfosheezy

Sep. 15, 2015

Under rating threshold (show) please let items last longer.

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(0)

Developer response from cloudcade

If you equip heroes with the same level items that they have green affinity with, the break rate will only be 3%.

xandramas

Sep. 14, 2015

Under rating threshold (show) I guess by ui update and making it flow more smoothly they meant add more clicks to the already click heavy questing system. .

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(3)

Developer response from cloudcade

We are still constantly improving the UI and UX for the game, we were very limited before our global release yesterday as each submission to app stores take 2 weeks to process. You'll notice a lot of visible improvements and usability related tweaks in the coming weeks! Thanks for your patience meanwhile.

Geophantom0

Sep. 14, 2015

Under rating threshold (show) 3rd quest slot is bugged, and not purchasable with gold

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(-1)

Developer response from cloudcade

Have you reached the level requirement to unlock it using gold yet?

N7791

Sep. 14, 2015

Under rating threshold (show) On the other hand, blue prints fragment quests are nice. But they certainly don't make up for the extremely annoying new REPAIR button. At least give us the choice to Repair Later or something.

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(13)

Developer response from cloudcade

We're changing the way the repair flow works with an upcoming update.

N7791

Sep. 14, 2015

Under rating threshold (show) That new forced REPAIR button at expedition return is the worst hassle ever. And it adds to the already too many clicks that one has to go through.

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(193)

Developer response from cloudcade

We've heard your collective voices! With the most recent update that we pushed ~ 1hr ago, the "forced REPAIR button" is no more. The UX is now lightened and players receive the option to either quick fix or discard. Further, we've added a "Restore Heroes" button for your convenience to instantly heal your heroes at a discount.

xandramas

Sep. 13, 2015

Under rating threshold (show) wait till you get to the crafts that take hours. I am currently crafting a gun that takes 3 hours each.

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(0)

joey_newme2014

Sep. 13, 2015

Under rating threshold (show) Amazing simply amazing!!!

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(-1)

sir_nixtonian

Sep. 12, 2015

Under rating threshold (show) A very fun and addictive game. Been playing for about a week now and I've enjoyed it a lot. First game I've actually spent any Kreds on so kudos to you.

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(-1)

Developer response from cloudcade

We really appreciate the feedback! Thanks for your support and we will continue to improve the game for you for years to come.

N7791

Sep. 12, 2015

Under rating threshold (show) I would like to see the state of my resources on the crafting screen: it is very unpractical as it is now.

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(0)

Pacer_x

Sep. 12, 2015

Under rating threshold (show) "Collect all resources" button would be nice.

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(20)

Developer response from cloudcade

You can quickly collect all resources by tapping/clicking and dragging/sliding the resource icons on the right side. I hope that helps!

Nephelhim

Sep. 11, 2015

Under rating threshold (show) So I earned a chest on a quest and now have to pay gems to open it. How is that fair?

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(0)

Developer response from cloudcade

You can either open the chest or sell it on world trade. Chests contain premium content that you can unlock.

flashdime

Sep. 11, 2015

Under rating threshold (show) Doesn't seem to want to work with Windows 10 :(

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(0)

Developer response from cloudcade

We don't support Windows OS on mobile.

N7791

Sep. 10, 2015

Under rating threshold (show) Customers level up too quickly. Then you're stuck with tons of items they won't even buy anymore.

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(1)

Kalkaph

Sep. 09, 2015

Under rating threshold (show) So let me get this straight. I filed a support ticket about not receiving the gems yet had my kreds subtracted. So your response is to contact kongregate when it's your system that is broken? You do realize if multiple players start saying they are being charged with no return your game is going to get shut down on this site right? It's YOUR problem, not kongregate's.

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(0)

Developer response from cloudcade

Hi Kalkaph, EDIT: This should now be resolved. We apologize for the delay. Please let us know if you have any other questions. Thank you for patience as we worked on this. we apologize for this frustration. Normally, purchases are handled through the platform. While we are starting to see a few of these tickets, we are sending off an email right now to our team to make sure it isn't on our end. It may be an item we have to work together between companies. Once we know more on the situation, we'll be handling everyone that is experiencing this. Again, we apologize for the delay and frustration. Additionally, we urge you all to put in a ticket to both us (https://cloudcade.helpshift.com) and Kongregate (support@kongregate.com) so we can figure this out and track everyone. Thank you for patience on this matter.

kumpy1

Sep. 09, 2015

Under rating threshold (show) Ack! Where are my gems?? Took my kreds but gave me nothing!

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(-1)

Developer response from cloudcade

Hi kumpy1, EDIT: This should now be resolved! We apologize for the delay. Please let us know if you need assistance with anything else.

Kalkaph

Sep. 08, 2015

Under rating threshold (show) Gems appear to be broken at the moment. You will get charged kreds but won't get them.

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(-1)

Developer response from cloudcade

I hope that this has now been fixed for you? It was an issue with Kong's API.

xandramas

Sep. 08, 2015

Under rating threshold (show) put some decorations in then

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(-2)

Developer response from cloudcade

Hi, xandramas. What kind of decorations would you like to see?

DemaFrost

Sep. 07, 2015

Under rating threshold (show) Great game, honestly like it better than "Swords and Potions 2". Love the overall game play, and speed! Just kinda pulled at the lack of space management I must endure... Basically I feel like I have WAYYY too much space, and not enough furniture. Currently right now I could, if I really wanted to, tuck everything I have built into 1/4 of my overall space. I mean, I love the way it looks just feels empty... Even still, definitely a better love story than CoD.

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(-1)

Developer response from cloudcade

Thank you for the feedback, KodyK8. We'll send this over to the team.

warrior28

Sep. 06, 2015

Under rating threshold (show) My only complaint on the equipment is that it should break at a much lower % on easy quests. Sometimes I need to farm Shiny Gems, and only have level 10-12 heroes. Using level 10 equipment on them is too costly for those quests. I know I could just buy shiny gems cheaply on the market, but that's no fun.

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(3)

Developer response from cloudcade

That's great feedback, warrior28. We'll add this to the list of items to discuss with the team.

Denovan

Sep. 05, 2015

Under rating threshold (show) I understand the benefits of keeping your heroes geared subsequent to their level and the effects it has on equipment however Legendary chest items should work outside the normal system and not give you a penalty for using them.

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(5)

Developer response from cloudcade

Thanks for your feedback, I'll relay it to our product team for consideration.

bigbabyscryalot

Sep. 04, 2015

Under rating threshold (show) @flashdime Thank You. Did not know that. Appreciate it. :)

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(-2)

flashdime

Sep. 04, 2015

Under rating threshold (show) @bigbabyscryalot just wait for a few hours and if it isn't sold then you can take it off the market without a penalty

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(-2)

bigbabyscryalot

Sep. 04, 2015

Under rating threshold (show) Can you please get rid of that 3 day wait time for the trade house when you cancel an item. You shouldn't be punished for removing an item from the market.

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(-1)

eijiwolf

Sep. 04, 2015

Under rating threshold (show) Login seems to be quicker than Kong interface, so I need to reload many times and hope. Bigger resource bins would be great. Good art. 3/5

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(-2)

Nickienator

Sep. 04, 2015

Under rating threshold (show) Make using the fullscreen option easier with a seperate button or hotkey.

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(-1)

xandramas

Sep. 04, 2015

Under rating threshold (show)

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(-4)

Denovan

Sep. 03, 2015

Under rating threshold (show) One more improvement you should add is a way to view recipes that you own while items are crafting. Knowing what I have on hand for materials it would be nice to be able to plan out what I am going to craft next before the current items are done.

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(0)

Developer response from cloudcade

Great suggestion. We'll pass this along to the team.

xraydelta51

Sep. 03, 2015

Under rating threshold (show) i don't mind the chest but come on...is this pay to win or pay to play? kinda feels like i wont get far unless i drop some serious credits on this.

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(1)

Developer response from cloudcade

Chests are not needed in order to play or progress within the game. Chests drop superior grade crafts, special items and exclusive blueprints at the moment, none of which are critical to growth and progression within the game.

Ardagan

Sep. 02, 2015

Under rating threshold (show) 1) add a list of customers with all their equipment shown. Preferably mark equipment that is out of level range. Seeing only customer and his power doesn't give any information about his equipment status. Having 10+ customers makes monitoring equipment a pain. 2) When quest ends and some equipment is broken, add an option to forfeit and replace that equipment without need to open another window.

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(-1)

Ardagan

Sep. 02, 2015

Under rating threshold (show) It should be possible to trash broken items from finish quest screen. Otherwise I have to first finish quest and then search for a single customer with broken item amongst a bunch of then in some other screen.

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(-1)

Developer response from cloudcade

Thanks for the feedback, we'll relay the message to our development team. For all future suggestions, please use our Suggestion sub-forum at http://forum.shopheroesgame.com or by sending us a support ticket so that the right team hears your voice. Thanks for your cooperation!

Ardagan

Sep. 01, 2015

Under rating threshold (show) Game doesn't allow to login from another computer if I don't close browser on the first one. Should be fixed.

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(-1)

Developer response from cloudcade

Hello, this is working as intended. This is in place as an additional security feature.

chaosguard

Sep. 01, 2015

Under rating threshold (show) 5/5 on addictivity x'D Sadly (or not! depends what you like) game requires too much time too frequently thoughout the day. I ended up quitting as I was playing too much during work and elsewhere. Highly active devs, responsive to user queries, and lots of planned features. While I and others have commented on stages that its rough in, I feel comfortable giving this game a 5/5 and moving on (for now, at least!)

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(2)

Developer response from cloudcade

Thank you for the feedback and rating! We hope that with the new features and updates, you'll be back in no time! :)

warrior28

Sep. 01, 2015

Under rating threshold (show) Noticed that my town buildings lost some levels after kicking 2 inactive players. Is there some system where donations are returned to a player when they are kicked/leave?

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(-1)

Developer response from cloudcade

Yes, city donations are connected to the player that donated. This way you can contribute and take your contributions to your new city. We don't want players to feel punished for leaving a city.

Ardagan

Sep. 01, 2015

Under rating threshold (show) Please, add a list-view of customers/workers. Looking which customer lacks which equipment is such a pain.

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(-1)

Developer response from cloudcade

Hi, Ardagan. Could you please reword the request? Or add more specific details? Currently, you can enter one hero's equipment and scroll through the list without backing out.

Ardagan

Sep. 01, 2015

Under rating threshold (show) Ended up in a situation when no customers come to shop for more than 15 minutes. Is it expected?

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(-1)

Developer response from cloudcade

If you refuse a customer too often, it can take up to 20-40 minutes for them to return.

Ardagan

Aug. 31, 2015

Under rating threshold (show) Theor doesn't visit my shop any more. How do I fix it?

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(-1)

Developer response from cloudcade

Most likely, you refused Theor multiple times, so he will not visit as frequently, eventually he will show up again.

Ardagan

Aug. 31, 2015

Under rating threshold (show) This game definitely need some better filtering of items: By resource used, by worker, by workstation, only ones you can produce, all except marked, by level, etc.

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(-1)

Developer response from cloudcade

Thank you for the comment. We'll be discussing different options for this with the team.

Sailor420

Aug. 31, 2015

Under rating threshold (show) I know when I buy sell in the trade house my net worth goes up, but when I buy something and sell it does my net worth increase the difference or the number I sell it for...?

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(0)

Developer response from cloudcade

Your aggregate sales revenue will be increased by the total value of each item you sell to either heroes or on global trade.

Sedate27

Aug. 30, 2015

Under rating threshold (show) Is there a online log of city donations and people leaving in the works? It's quite lacking, and a pain to reupgrade buildings when people leave, as you have no idea what buildings dropped in level for the most part. Otherwise, great game!

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(0)

Developer response from cloudcade

There is in real time as they happen right now, however, we will implement something of the likes for easy access for a future update.

flashdime

Aug. 27, 2015

Under rating threshold (show) There's a comment from one of the buyers, something about his mom, but it is rather long and overlaps the discount button a little bit, and even though it doesn't completely cover it for whatever reason I can't click on the discount button at all when it shows up.

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(0)

Developer response from cloudcade

Thanks for the report. We'll send this over the team.

xandramas

Aug. 27, 2015

Under rating threshold (show) Cahn you please make a less tedius way to send 5 heroes on quests. Takes way too long to set each quest up.

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(2)

Developer response from cloudcade

We are still in the process of revamping our in-game UI and UX, so please bare with this as we improve everything across the next few weeks, thanks!

Tys395893

Aug. 27, 2015

Under rating threshold (show) Is there a way to migrate game data between kongregate and facebook. On my PC i play the game through kongregate. However, I log onto the game via my andriod phone through facebook. I have two different 'saves' and versions of the game. I would like to play the same version no matter what device i am on. thanks!

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(0)

Developer response from cloudcade

Unfortunately, it is against Kongregate's ToS to migrate game data between Kong Web and FB. There is nothing we can do with regards to this and for the time being, FB will be the only method in which a player can migrate their game data from any device to the next.

Kalkaph

Aug. 27, 2015

Under rating threshold (show) Blueprint rates from chests are way too low. I've opened over a dozen iron chests and not a single thing. That gets expensive fast for literally no reward. Compared to blueprints the items are garbage.

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(0)

Developer response from cloudcade

Thank you for your feedback on the matter, I've brought this up with our product team and they will balance everything further in the next patch or two. We appreciate your patience meanwhile.

chaosguard

Aug. 27, 2015

Under rating threshold (show) Regarding your reply on storage. I challenge you to play your own game in a different play-style than the one you've selected. Say, make remedies and potions (because they sell to everyone) but dont sell Fire Moss after making 20 because you found out on the wiki that Fire Moss is about to be used by Warming Spray. Do that. Keep Good+ items, and you will quickly find your storage to be far too limited. (I use 4 storage containers and always have, all at level 6. My storage is almost always maxed out, and at level 22 with several full days into the game, I cant imagine that the `early, cant store stuff as needed` stage of the game should last this long. In fact, its getting worse the more I progress!

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(0)

Developer response from cloudcade

Thanks for the feedback, I will relay your suggestions over to our product team to re-visit and balance accordingly.

chaosguard

Aug. 27, 2015

Under rating threshold (show) "As for tax on items sold on trade, the entire model was borrowed from the same ask-bid system of any market-driven exchange." Not really. There are MANY systems out there. They do not all work the same. However what I specifically said was that the PREMIUM currency should not be taxed (the amount you earn in game is highly limited and yields in total a fraction of what a single fountain purchase yields). Being that everything in the later-stages of the game is gem-paywalled (the gold cost being riddiculous, thus giving >100k value to gems in such purchases)... gems should not be taxed. Period. There are numerous Gem Sinks in-game. You're already making money on people buying gems. Stop taxing them, its simply a ridiculous concept all-together.

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(2)

Developer response from cloudcade

Please keep in mind that the game is currently only about 25% developed in terms of all the features and content we have planned for you all across the next few years. With that being said, I agree that a lot of the features now may not seem appropriate, as we are still periodically adding new parts into the game. For example, with the next couple of changes and features being introduced, there will be a few more methods to earn gems in game, either directly or indirectly.

xandramas

Aug. 27, 2015

Under rating threshold (show) small nitpicky thing but can you please adjust the shop clients text bubbles to not overlap with the discount button? Its usually a problem on that knight dude and I click it 60% of the time when im trying to sell something quickly at a discount. Its bothersome.

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(-1)

Developer response from cloudcade

Noted as a display issue for our team to look at. For all future bug related concerns, please use our forum to report at http://forum.shopheroesgame.com Thanks!

Zelf

Aug. 26, 2015

Under rating threshold (show) I loved Edgebees Swords and Potions and have been wanting to play something like this on iOS, so I am excited. =) I really enjoy it so far, though it feels super slow to get more than 2 workers without gems.

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(0)

Developer response from cloudcade

Hi Zelf, thanks for your feedback, we are still constantly adjusting the early game balance to make sure that the pacing is right for new players. Please bare with us while we continuously make improvements, thanks!

N7791

Aug. 26, 2015

Under rating threshold (show) So now customers get angry if you refuse? reminds me of something. Not sure it's for the best. On the other hand, thank you for the auto-selection of quest multiple rewards. That's one click fewer. Still much too many, though, if you ask me. Also, I feel customers' levels rise much faster than the unlocking of items of corresponding levels.

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(1)

Developer response from cloudcade

Refusing customers repeatedly have always resulted in them visiting your shop less, this was just never properly explained, but now is with the most recent change.

Denovan

Aug. 26, 2015

Under rating threshold (show) Please Fix the Artificer. Her metalworking skill was removed. If this was deliberate it was a bad move.

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(1)

Developer response from cloudcade

This was an intended change with the most recent update, for the full list of patch notes, please see http://forum.shopheroesgame.com/viewtopic.php?f=2&t=789

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