Having trouble getting badges and cards?
See a little red circle over chat?

Having trouble getting badges and cards?

It may be that your chat is not connecting properly. Check that you don't have a firewall, proxy, ad blocker, or browser add-on interfering with chat loading or connecting. Make sure that ports 5222 and 5229 are allowing traffic on your network. Keep in mind that a lot of school and office networks have security settings that block these ports, so you may be unable to connect to chat from there.

You can submit a request for a missing card or badge by selecting “Report Missing Card or Badge” in the dropdown on the Feedback page.

See a little red circle over chat?

This means that the game isn't connecting to the achievement system. Sometimes, just refreshing the page or restarting your computer can fix an intermittent problem, but if the problem is persistent, you may have a corrupt installation of the Flash Player, which requires a complete reinstallation to fix. To do this, first uninstall the Flash Player. Then make sure that your browser is updated, and reinstall the latest version of the Flash Player.