One of the better idle games, updated often, nice art style, chat is often active , plenty to do and worthwhile to continue after many ascensions (soft reset). If only more idle games were like this :)
The game is dying, lots of higher levels are leaving and others get bored before they reach level 40. No updates, no dev responses, don't waste your time until or even if they pull their fingers out and work on the game
You need to read and comment more in the forums, people are getting fed up and feel neglected. Don't just take the money from diamond purchases and opt to choose only the positive posts to respond to, respond to as many as possible. The forums are full of questions and you're nowhere to be seen (except on the positive threads). Stop neglecting your community or you will lose a lot of players.