23:54, same problem, after writing you play again changing the deck and nothing happened all right, but when you try again a second time changing the deck, again gave the problem of losing the button :( Today has happened to me 2 times in less than 20 min, I will try in JCJ if it happens to me that days ago I do not fight because it gives me anger to lose the battles for a little when I do not have the ability :( How heavy I am, forgive, but try to improve this, I know you know, thank you for your work and time in serving me *^_^*
Good, level 115, 23:38, after playing several times without problems, I ran out of skill buttons, this time I realized that it was after changing the deck ... the other times I do not remember, I always said it was random and in all rooms, what seems to be repetitive is that for two days, I do not see the skills in the enemies, except in JCJ that there if they have the button and use it ... hopefully we find in problem, because yesterday I lost the assault and there are only 4 tickets, so I never finish the mission with time, but well I just hope it is solved with my help and your good work, I'm still playing;) Thanks for everything
00:19, same problem after 2 or 3 new attempts without problems, that of 00:19 ran out of skills ... today I can not try more, tomorrow to see if I can play more, good night or day as you read ;) I hope to be helping more than bothering ;)
Hi SeleneLuna, sorry I couldn't reply earlier, we indeed read your last comment and this one as well, but we got ourselves into testing this to see if we could replicate that we forgot to text back. We are still trying to replicate this on our end, this is going to be a tough one since I understand there are no 100% repro steps that can help us find it, it's always random, right? Anyways we will look for the issue and try to get rid of it as soon as possible, thanks for your comments and, in case you had any extra relevant info, please do not hesitate and share it with us!
Good evening, I was surpassing my stars in level 111 and after several attempts without problems at 23:54 I started a new attempt and this time my character had disappeared the skills button :( I hope with this data I can help you To know and to be able to solve the problem of the buttons' failures Thank you for attending me and although I am angry to lose, I like to help you improve your game to the maximum, I really am sorry but I am happy to help;)
Sure you already tremble every time you get a notice from the forum;) but it's for good, thanks again for your work and time
Go :( At 2:24h Spanish, in the individual assault Phantasmagoria, when I had 2 turns to attack, the Attack button was blocked :_) Phantasmagoria was 352 of life, it was my last fight ticket I think or I have another one, but hey, the thing is that I'm going to restart, because I can not fight and in doing so I'll lose everything done in this assault :(
I see SeleneLuna, thank you so much for the detailed information, we will proceed to thoroughly review that specific dungeon and look for issues. We will inform you as soon as we get some info.
Thanks and sorry for the inconveniences this issue may be causing you.
Sorry, today I could barely play, but between 00:51 and 1:47 Spanish time, in the individual phantasmagoric assault, the two dungeons in normal and level 113 of the map, my enemies did not have skills, try a JCJ and My enemy if I had, that was about 1:30, the matches are long and as I say today I did not have time to fight anymore, I hope between tomorrow and Wednesday to have more time and to be able to check the maximum possible sites and hours, thanks always for helping me and helping us make this game even better ;)
I'm sorry but the failures start to surpass me :( There is no way to do all the missions one day, now he just kicked me out of an assault, the Attack button did not go and he did not have skills, they are only 4 tickets a day and they are lost 2 for not being able to fight and the JCJ are already insufferable :( I really like the game but I am desperate for more ... I had to throw people from the alliance with more than 25 days without entering, if it happened to them as I did not strange that they left the game and it is a shame, because the base is very good but it is difficult to pass levels and JCJ if above the buttons do not work as they should, I feel complaining but ... I would like to play at ease and this week has been irritating and today I got over :( I'm sorry
Hi SeleneLuna, thanks again for your comment, we are still investigating this issue since it's very (very) hard to reproduce on our end. Unless we had the precise steps to do to reproduce it, it will take a while. We will notify it via the release notes whenever we manage to fix it. Thanks! [EDIT]: Please also, let us know in which Dungeon you experienced the issue, and in case it happens again, it'd be so helpful if you can type here the exact time so we can check the server logs to find out which card you played that caused the issue.
Sometimes also disappears in the fights the skill button of the character, choose one for the fight and when you load everything, you see that the ability does not appear and there is no button, only a blue space :( I'm sorry to complain so much, but I would like if you can, improve this good game as much as possible ;)
Hi SeleneLuna, thanks for such detailed explanation, we remember having received complaints about this very same issue in the past but we thought it had been already addressed by now. We will review it thoroughly and fix it as soon as we can. Thanks again for your time!
The issue is that the other buttons work, because it works to attack, but you press on any other button, such as the alliance, or on the cards and everything works fine, but the attack does not 'unlock' :( and you have to restart the whole page and start the game again :(
Hi Frozen, many times it's like being stuck and can not attack, happens in the missions, in the dungeon and what hurts most, in the JCJ, yesterday twice I had to restart the page to do the JCJ and I always said that I had lost by giving up, when I did not really, is that the Attack button could not be pressed. If you are fighting, you may be lucky that at the end of the waiting time and fight the other person, then after you can attack you, but in the dungeons and missions does not happen, therefore when he does not let me press Attack, I must restart the whole page and start again, and it bothers when it's the last level, or that you lose an assault ticket, that's why I've never fought paying, because I do not want to lose more money as I spend with the chest ... I'm sorry to claim things but I like the game and it hurts to pass rages with the :(
Hi SeleneLuna, sorry to hear the Attack button is failing, I'd like to have some more information of what exactly happened and we will try to find the issue and fix it right away. Thanks!
Thank you very much for not only answering, but for doing it so fast. It's nice to see that in a game they worry almost instantly about the players. I have not recovered the money nor the mission has been given to me, but hey, if the problem is solved I'll settle for it. I'm going to do my missions to see how it goes. Thanks for answering :D
Has there been any kind of failure? not only gave me a continuous error without letting me do the missions, but I bought a chest of 200 coins and I took the money but the mission did not give it to me, besides I have disappeared the chat and the window of the assaults is blank. .. the game is already slow in itself, so that the bugs remove money and do not reward ... it's a shame, basically the game is good, although the communication with other players is very high and is hypergenic any place of play ... I just hope it gets better because it would be a pass ;)
Hi SeleneLuna, we did have yesterday an issue on our servers where the average response time of all requests increased dramatically. The issue has been already fixed and the game should be working as intended now. Please accept our apologies and thanks for the heads up!
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Hi SeleneLuna, sorry I couldn't reply earlier, we indeed read your last comment and this one as well, but we got ourselves into testing this to see if we could replicate that we forgot to text back. We are still trying to replicate this on our end, this is going to be a tough one since I understand there are no 100% repro steps that can help us find it, it's always random, right? Anyways we will look for the issue and try to get rid of it as soon as possible, thanks for your comments and, in case you had any extra relevant info, please do not hesitate and share it with us!