First off, I appreciate the developers chiming in on the forums.
Second, I will acknowledge that wait-to-do-things-or-pay-to-not-wait format is probably here to stay: while maybe 1% of the playerbase will actually pay for things, that 1% will pay enough to keep you guys out of the red. From a business perspective it makes sense.
That doesn't mean I don't get to grumble about it. I miss the days when you could just buy a game and have all the content it had to offer, but those days are probably not coming back.
Fourth, I want to echo other comments about a queue-- it would be nice to have that feature from the get-go.