Love what Kongregate is doing in the web and mobile games space?

Come join the team.

Kongregate is a browser based game site combining over 100,000 games with achievements, high scores, chat, profiles, payments, and other community features. Kongregate is also a mobile publisher focused on free-to-play games for both iOS and Android. Kongregate reaches 15 million players per month, who spend over 33 million hours playing our games.

We are a tight-knit team of over 75 people with a strong startup culture, and part of the MTG family.

We practice iterative, test-driven development, work sustainable hours, and offer competitive compensation, with offices in San Francisco and Portland.

  • Health, Dental, and Vision Insurance
  • Paid Time Off
  • Paid Medical & Maternity Leave
  • Competitive Salaries & 401(k) plans
  • Casual work environment
  • Towerfalling, Board Gaming, Rock Climbing
  • Out of office activities

Open Positions

Customer Support

Customer Support Representative

As a Customer Support Representative on the Kongregate customer support team, your mission is to provide support for our mobile and web-based games, including Animation Throwdown: the Quest for Cards, Office Space, Idle Profits, and Bit Heroes…

Learn more »
Publishing

Product Manager

As a Product Manager on the Kongregate mobile publishing team, your mission is to maximize the business success of our portfolio of mobile games. Your primary responsibility will be analyzing data and building recommendations to improve…

Learn more »
Publishing

Data Analyst

As a Data Analyst on the Kongregate mobile publishing team, your mission is to help drive key product insights that will ensure the success of our portfolio of mobile games. Your primary responsibility will be analyzing data to improve all aspects of…

Learn more »
Engineering - Portland

Lead Software Engineer

As the Lead Software Engineer on the Platform team at Kongregate, you will work with Ember.js, Node.js, Electron, Ruby on Rails, MySQL, and Puppet. Our website is both a destination for end users and also serves as the backend API for other related products.…

Learn more »
Engineering - Portland

Software Engineer

As a Software Engineer at Kongregate, you will work with Ruby on Rails, Ember.js, MySQL, and Puppet. Our website is both a destination for end users and also serves as the backend API for other related products…

Learn more »

Customer Support Representative

Kongregate is looking for a Customer Support Representative to provide support for our mobile and web-based games, including but not excluded to Animation Throwdown: the Quest for Cards, Office Space, Idle Profits, and Bit Heroes. Customer Support Representatives respond to technical, billing, and general product questions via the Customer Support Ticketing system, by writing individual responses and directing customers to useful knowledge-base articles in our self-help portal. In addition, they may be required to monitor chat and in-game messages and take appropriate disciplinary action as necessary.

Customer Support Representatives value a customer’s experience above all. They are always professional, take the initiative and communicate to customers in a personable way. The ideal Customer Support Representative will be a fan of games and have experience working in a fast paced online service environment.

Essential Job Duties and Responsibilities:
Resolve customer questions quickly and efficiently
Troubleshoot customer issues
Respond to technical, billing and product questions personably
Suggest and draft standard responses
Work with Customer Service web-based tools
Chat screening
User behavior management
Chat context and behavior analysis
Online media, website, and online community research
Work with moderation web-based toolsets
Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace
Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback, by minimizing tasks, and proactively seeking ways to help store teams focus on customer service as productively as possible
Work collaboratively with others within and outside of his or her function to achieve goals, simply processes, reduce costs, prevent loss, and to ensure that work is completed safely, accurately, and on time
Responsible for adhering consistently with all employment policies as stated in the employee handbook provided or as provided by his or her supervisor
Model the high level of customer service expected of all Kongregate associates including, but not limited to, responding to voicemails and emails within organizationally defined timeframes, completing projects as committed, responding to others’ feedback appropriately, and making optimal use of organizationally limited resources by offering assistance to other functional teams when appropriate
Model team commitment by adhering to the team’s expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible
Related Competencies
Technical & Professional Knowledge/Skills- Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards- Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Contributing to Team Success- Actively participating as a member of a team to move the team toward the completion of goals
Basic and Preferred Qualifications (Education and/or Experience)
High school diploma or GED required; 1 or more years of accredited college study preferred
Previous experience with online communities, virtual worlds, and social networks
Previous online retail or related Customer Service experience
Proficient knowledge of the Google Apps suite
Minimum Qualifications, Job Skills, Abilities
Expert knowledge of pop culture
Working knowledge of Kongregate games such as Animation Throwdown: the Quest for Cards, Office Space, Idle Profits, and Bit Heroes
Professional, responsible, and an effective listener
Proficient in organization and self-direction
Ability to resolve problems while being both empathetic and decisive
Ability to think creatively and strategically
Ability to handle multiple tasks and complete tasks quickly and effectively
Working ability to communicate effectively with others using written and spoken English
Working ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
Working ability to work under demanding time constraints and production goals
Working ability to model consistently Kongregate’s commitment to a respectful, diverse, inclusive, and collaborative work environment
Consistently demonstrates a commitment to Kongregate’s policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

This position is for our Portland, OR location. To apply, send a resume to jobs+CSR@kongregate.com with "Customer Support Representative" in the subject line.

Product Manager

As a Product Manager on the Kongregate mobile publishing team, your mission is to maximize the business success of our portfolio of mobile games. Your primary responsibility will be analyzing data and building recommendations to improve all aspects of free-to-play games, from the features that drive monetization and retention, to the analysis necessary to drive profitable paid user acquisition. You will work with Producers to help them gain a deeper understanding of how users are behaving in their games. You will also work with our marketing team to analyze marketing campaigns, player retention and virality to help guide budget allocations across networks.

The ideal candidate is an avid game player, understands mobile game design and product best practices, and has an inherent love of analytics and data.

Responsibilities:
Prepare projections for game evaluations and reviews at different stages in the lifecycle of a game (test markets, launch, live).
Proactively monitor game KPIs and work with the Producers to prioritize the game needs.
Collaborate with cross-functional team members to monitor the health of current games and optimize game systems and features.
Own and provide feature design recommendations to our portfolio of games with a focus on business priorities and impact of top KPIs (retention, monetization, virality, etc.).
Support all recommendations with a blend of industry experience, data/analysis, and portfolio trends.
Collect, clean, and analyze game data to uncover trends and derive new insights into specific games.
Guide developers through SDK integration and assist with the design and implementation of schemas for tracking game events and data.
Work with 3rd party developers to effectively meet their needs, push back when necessary while maintaining a strong relationship.
Educate and train new hires and junior team members.
Juggle multiple high priority games at any given time.
Requirements:
Expert SQL and Excel skills.
Expert knowledge of statistics.
Exceptional analytical, problem solving, and teamwork skills. Emphasizes actionable data driven decision making.
Experience working with free-to-play game products and knowledge best practices; experience with midcore genre preferred.
Passion for the free to play mobile games business.
Self-motivated, independent problem-solver, intellectually curious, and ambitious.
Preferred:
Quantitative degree (Engineering, Math, Economics, Finance, Computer Science, etc.).
2+ years experience in the gaming industry in an analytical or PM role.
Computer science coursework or programming/scripting experience is a plus.
Statistics, data modeling, machine learning, or data mining coursework/experience is a plus.
Related Competencies:
Analytical Foundation- examining problems, situations, opportunities, and data to identify causes, key factors, and potential outcomes with the desire to improve overall business results.
Business Acumen- using market and industry data to understand and improve business results; understanding of major industry trends to contribute to effective business strategies and tactics.
Stellar Communication- clearly conveying information and ideas through a variety of written and oral media to both internal and external parties, in a manner that engages the audience and helps them understand and retain the message, while maintaining positive relationships.

This position is for our San Francisco location. To apply, send a resume to jobs+PM@kongregate.com with "Product Manager, Publishing" in the subject line.

Data Analyst

As a Data Analyst on the Kongregate mobile publishing team, your mission is to help drive key product insights that will ensure the success of our portfolio of mobile games. Your primary responsibility will be analyzing data to improve all aspects of our free-to-play games. You will interact with industry veterans and developers of top ranking games on a daily basis. You will be exposed to many different industry facets, such as game design, product management, user acquisition, game production, business development, and engineering.

Our ideal candidate is an avid gamer and SQL wizard, with a love for analytics and the mobile gaming industry.

Responsibilities:
Analyze game systems and features.
Based on analytical results, communicate new insights and work with the Producers and Product Managers to provide recommendations.
Analyze performance changes and provide insights into the driving factors of such changes.
Collaborate with the cross-functional team to identify business opportunities and provide analytical solutions.
Troubleshoot data quality issues and work with product managers, producers, internal developers, and external game developers to reach solutions.
Requirements:
Quantitative degree or equivalent experience (Engineering, Math, Economics, Finance, Computer Science, etc.).
1+ years experience performing quantitative analysis, preferably for a technology company.
Expert knowledge of SQL.
Strong working understanding of statistics.
Self-motivated, intellectually curious, and ambitious.
Seeking a long-term career in mobile gaming analysis, design, or production.
Strong communication, multitasking, and problem-solving skills.
Preferred:
Computer science coursework or programming/scripting experience is a plus.
Statistics, data modeling, machine learning, or data mining coursework/experience is a plus.
Experience with R, Python or scripting is a plus.
Related Competencies:
Analytical Foundation- examining problems, situations, opportunities, and data to identify causes, key factors, and potential outcomes with the desire to improve overall business results.
Business Acumen- using market and industry data to understand and improve business results; understanding of major industry trends to contribute to effective business strategies and tactics.
Stellar Communication- clearly conveying information and ideas through a variety of written and oral media to both internal and external parties, in a manner that engages the audience and helps them understand and retain the message, while maintaining positive relationships.

This position is for our San Francisco location. To apply, send a resume to jobs+DA@kongregate.com with "Data Analyst, Games" in the subject line.

Lead Software Engineer

Kongregate’s Platform Engineering team is responsible for developing features and providing support for our website which generates 25M unique users a month. In addition to the primary website, this team also is responsible for the social platform of our games publishing business exposed through our SDK.

As the Lead Software Engineer on the Platform team at Kongregate, you will work with Ember.js, Node.js, Electron, Ruby on Rails, MySQL, and Puppet. Our website is both a destination for end users and also serves as the backend API for other related products. Due to this fact, your job will include building customer facing features, implementing services, and maintaining internal tools

Candidates should be smart, eager to learn, excellent communicators, and extremely tenacious. We are looking for someone who is willing to accept ownership of a product and work to both increase its capabilities and improve its quality. You should also be able to work with product owners to provide clarity and vision on features as they are designed and developed. You should have a proven history of leading a technical team, as this position has the potential to quickly take ownership of managing the Platform Engineering team.

Qualifications:
Strong Javascript background with Ember.js familiarity
Excellent communication skills
Experience using various debugging tools
Analytical mindset
Driven and self-motivated
Experience leading and mentoring a technical team
Great to have:
5-7 Years experience building and maintaining a complex web application
Experience using Electron framework
Strong Ruby on Rails development background
Experience managing systems using Puppet
Relational database performance tuning background
Experience with scaling web applications

This position is for our Portland, OR location. To apply, please email your resume and cover letter to jobs+LE@kongregate.com with "Lead Software Engineer" in the subject line.

Software Engineer

Kongregate’s Platform Engineering team is responsible for developing features and providing support for our website which generates 25M unique users a month. In addition to the primary website, this team also is responsible for the social platform of our games publishing business exposed through our SDK.

As a Software Engineer at Kongregate, you will work with Ruby on Rails, Ember.js, MySQL, and Puppet. Our website is both a destination for end users and also serves as the backend API for other related products. Due to this fact, your job will include building customer facing features, implementing services, and maintaining internal tools.

Candidates should be smart, eager to learn, excellent communicators, and extremely tenacious. We are looking for someone who is willing to accept ownership of a product and work to both increase its capabilities and improve its quality. You should also be able to work with product owners to provide clarity and vision on features as they are designed and developed.

Qualifications:
Strong Ruby on Rails development background
Excellent communication skills
Experience using various debugging tools
Strong Javascript background with Ember.js familiarity
Analytical mindset
Driven and self-motivated
Great to have:
2-5 Years experience building and maintaining a complex web application
Experience managing systems using Puppet
Relational database performance tuning background
Experience with scaling web applications
Experience or desire to lead a technical team
Experience using Electron framework

This position is for our Portland, OR location. To apply, please email your resume and cover letter to jobs+SE@kongregate.com with "Software Engineer" in the subject line.